AI concierge call library: 25 recorded resident calls
This library holds 25 recorded phone calls between TowerLine AI’s concierge and the residents, owners, staff and vendors of Harbor Point, our example building. The callers are simulated. Each call has its own page with the recording, a word-for-word transcript, what the AI concierge did and when, and what a building can take from it.
Life safety calls
Water, smoke, gas, a medical emergency and a stuck elevator. Listen for the safety instruction coming before anything else.
- 3:08 · Resident
Water through the ceiling, after hours
Maria Delgado · 9:47 PM · Unit 1407
- 1:30 · Resident
A husband collapses at home
Linda Harper · 8:12 PM · Unit 1904
- 1:28 · Resident
Smoke in the hallway at 3 AM
Dev Patel · 3:04 AM · Floor 12
- 1:31 · Resident
Stuck between floors in Elevator A
Grace Liu · 5:52 PM · Elevator A
- 1:03 · Resident
“Can you just book someone for Tuesday?”
Priya Shah · Evening · Unit 1105
- 0:47 · Spanish · Resident
Gas smell, in Spanish
Luis Ferrer · In Spanish · Unit 1803
Security and privacy calls
Requests the AI concierge turns down, and how it says no without leaving the caller stuck.
Board and owners calls
A board recap, a records request, an assessment question and owners handling a unit from out of town.
- 2:20 · Board
The board president’s Monday check-in
Tom Brandt · Monday 8:15 AM · Board
- 1:18 · Owner
An owner's official records request
Margaret Chen · Monday 2:15 PM · Unit 1708
- 1:52 · Owner
“Will the assessment pass?”
Patricia Wells · Monday 6:00 PM · Unit 1104
- 1:56 · Owner
A tenant move-in, handled from out of state
Sofia Marino · Owner in Atlanta · Unit 1510
- 1:54 · Tenant
A tenant with no hot water
Jasmine Ortiz · 9:10 PM · Unit 1612
Building operations calls
Calls from staff and vendors, building-wide notices and a problem that keeps coming back.
- 2:01 · Night desk
Water on the garage level
Ray Mendez · 2:14 AM · Garage level P2
- 1:56 · Front desk
Elevator B out of service
Andre Wallace · 6:02 AM · Lobby
- 1:07 · Vendor
The plumber arrives early
Mike Dolan · 9:40 AM · Main entrance
- 1:35 · Outbound call
The AI calls a resident about a shutoff
Ruth Adler · Outbound · Unit 2111
- 1:23 · Resident
Hurricane watch: what do I do?
Doug Peterson · Monday 7:20 PM · Unit 2203
- 1:12 · Resident
The garage gate breaks a third time
Victor Salinas · 8:05 AM · Garage gate
Resident requests calls
The everyday calls: a slow leak, a noise complaint, packages and an amenity booking.
- 2:25 · Resident
Slow drip in the AC closet
Maria Delgado · 8:47 PM · Unit 1407
- 1:38 · Resident
Loud music from upstairs
Janet Okafor · 11:30 PM · Unit 2209
- 2:12 · Resident
Packages, the pool and the board meeting
Priya Shah · Monday morning · Unit 1105
- 1:50 · Owner
Booking the party room
Tom Brandt · Evening · Penthouse PH03
Other languages calls
A caregiver’s pass in Spanish and a door that won’t lock in Portuguese. The Spanish gas smell call is under Life safety.
Questions about the call recordings
What the recordings are, who is on them and what they do not show.
Are these real phone calls?
Yes. Each page plays a recording of a phone call with TowerLine AI’s concierge at Harbor Point. Everyone on the calls except the AI concierge is simulated, and Harbor Point is an example building, so names, units, dates and amounts are sample data. The AI concierge’s side of each call is recorded as it answered.
What is Harbor Point?
Harbor Point is the example building we use to show TowerLine AI. It is not a real property. Its AI concierge answers as Quinn, our sample character: each building chooses the name its concierge uses on the phone.
Which languages does the AI concierge speak in these calls?
Most calls are in English. Three are in other languages: a gas smell and a caregiver’s guest pass in Spanish, and a balcony door that won’t lock in Portuguese. The AI concierge is multilingual and answers in the caller’s language.
Does the AI concierge replace 911?
No. Every inbound call in the library opens with the same line: if you have a fire or medical emergency, hang up and call 911. In the gas, smoke and medical calls, the AI concierge tells the caller to call 911 first, then alerts building staff and security. It is not an emergency service.
What is the 3D sim?
The same 25 recordings play on a 3D cutaway of Harbor Point that shows who the AI concierge verifies, alerts, texts and sends while the call plays. Each call page links to that call in the sim.
Can I hear the AI concierge handle a call for my building?
The public demo line is not open yet. In a booked walkthrough we run the AI concierge on a call set up around one of your properties, so you hear how it would handle your building.
About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is property operations software for residential communities, a product of The AI Agency USA, Inc., a Las Vegas company. Founder and CEO: Adam Golob.
Bring the call your building dreads, and we will run it with the AI concierge in a walkthrough.