Hand the AI concierge the call your night desk dreads.
Give us a real resident scenario from your portfolio and hear how your building’s AI concierge handles it during a live walkthrough. The public demo line is not open yet. Until it is, read the sample call log below and pick the call you want it to take.
Pick the call you want the AI concierge to take.
- Condo & high-rise“Water’s dripping from my bathroom ceiling and it’s getting faster.”: add this call to your demo request
- HOA & master-planned“My landscaper’s crew is coming Tuesday at seven. Can you let the gate know?”: add this call to your demo request
- Apartments“I locked myself out and I’m standing in the parking lot.”: add this call to your demo request
- Student housing“I’m Jordan’s mom. She says the heat’s been out in 3B for two days.”: add this call to your demo request
- Military housing“The mold in our bathroom is back. This is the third time I’ve called about it.”: add this call to your demo request
- 55+ communities“My grandson’s visiting for a week. Does he need a parking pass?”: add this call to your demo request
Hear the AI concierge before you call.
Twenty-five calls the AI concierge handled at Harbor Point, our example building, from a flood after hours to the board president’s check-in and callers in Spanish and Portuguese. Pick one to hear it while the building shows what the concierge did, as it did it. Each building names its concierge; Harbor Point’s is Quinn.
Seven calls the concierge took at Harbor Point.
Harbor Point is the example property inside the product, and this is its call log, word for word. Open a row for the transcript, the steps the concierge took in the building record and what to listen for when it takes your call.
2:14 AMToday · C-4418 Night security deskGarage level P2 Emergency · water leak 2:41 Transferred
- Result
- On-call maintenance paged, WO-2298 created
- Outcome
- Transferred · 2:41
Listen for
The 911 instruction comes first, before anyone describes the problem. Then one safety question about panels and the elevator pit before it acts.
8:47 PMYesterday · C-4417 Maria DelgadoUnit 1407 Maintenance request 1:58 Ticket created
- Result
- WO-2291 updated · tech confirmed Thu 9–11am
- Outcome
- Ticket created · 1:58
Listen for
It finds the ticket that is already open instead of creating a duplicate, reads back the vendor visit and asks for permission to enter.
6:12 PMYesterday · C-4416 Luis FerrerUnit 0908 Maintenance request 1:22 Ticket created
- Result
- WO-2295 created
- Outcome
- Ticket created · 1:22
Listen for
A routine repair stays routine: a work order and a clear next step, with nobody paged at dinner time.
3:30 PMYesterday · C-4415 Sparkle Home CleaningVendor for unit 1407 Guest access 0:54 Auto-resolved
- Result
- Pass code QX-3309 matched · ID check at desk
- Outcome
- Auto-resolved · 0:54
Listen for
It checks the pass code against its schedule, and the desk still confirms photo ID in person.
1:05 PMYesterday · C-4414 Ann WhitfieldUnit 2203 Amenity booking 1:40 Auto-resolved
- Result
- Guest suite booked Oct 9–11
- Outcome
- Auto-resolved · 1:40
Listen for
Availability, the booking and the nightly fee in one exchange. The fee posts to the owner’s ledger; no card is taken on the call.
11:18 AMYesterday · C-4413 Sam PetrakisUnit 1102 Balance / payment 2:05 Auto-resolved
- Result
- Balance read back, payment link texted
- Outcome
- Auto-resolved · 2:05
Listen for
No balance until the caller is verified with a texted code. Payment goes out as a secure link.
9:40 AMYesterday · C-4412 Harold KleinUnit 1810 Complaint · noise 3:12 Transferred
- Result
- Routed to manager voicemail, violation draft V-331
- Outcome
- Transferred · 3:12
Listen for
It checks the renovation approval and its permitted hours, then hands the complaint to the manager instead of ruling on it.
Callers, units, amounts and vendors are sample data for an example property. Clock times are placed inside each call’s recorded length.
Eighteen resident calls to bring to the walkthrough
Pick the tab closest to what you run and bring one of these, or your own. Under each prompt: what a good concierge does next.
“Hi, I'm in 2309. Water's dripping from my bathroom ceiling and it's getting faster.”
Watch forFollow-up questions about how fast it is and whether it's near outlets, then an emergency work order and who it says it is paging.
Add it to your demo request“I can smell something burning by the trash chute on 17. Nobody else seems worried.”
Watch forIt doesn't weigh how serious it sounds. It tells you to hang up and call 911 first, then alerts staff.
Add it to your demo request“My contractor needs the service elevator Thursday morning. What do I have to do?”
Watch forThe building's contractor rules, a reminder about the certificate of insurance and an offer to reserve the slot.
Add it to your demo request“My landscaper's crew is coming Tuesday at seven. Can you let the gate know?”
Watch forIt asks for the company name and arrival window, then adds a vendor pass the gate staff can see.
Add it to your demo request“Is the clubhouse free on the 14th? It's for my son's birthday.”
Watch forAvailability, the reservation rules and deposit, then a booking or the next open date.
Add it to your demo request“I want to paint my front door navy. Do I need approval for that?”
Watch forIt points you to the architectural review process and the right form instead of guessing at an answer.
Add it to your demo request“My AC quit and it's 91 degrees in here. I've got a dog.”
Watch forQuestions about permission to enter and the pet, and a priority set by the property's policy for heat calls.
Add it to your demo request“I locked myself out and I'm standing in the parking lot.”
Watch forThe lockout policy, any fee that applies and who it contacts to get you back inside.
Add it to your demo request“Can you text me the link to pay rent? The portal keeps logging me out.”
Watch forIt verifies you first, then texts a payment link. It doesn't ask for a card number on the call.
Add it to your demo request“Hi, I'm Jordan's mom. She says the heat's been out in 3B for two days.”
Watch forHow it handles a parent who is not on the lease, and whether the problem still gets logged.
Add it to your demo request“My roommate's boyfriend basically lives here now. Who do I talk to?”
Watch forA calm handoff. Roommate conflicts go to staff as a message, and the concierge doesn't take sides.
Add it to your demo request“What time can I pick up keys on move-in day? I'm driving in from Houston.”
Watch forCheck-in hours, what to bring and where to park to unload.
Add it to your demo request“The mold in our bathroom is back. This is the third time I've called about it.”
Watch forA work order that notes the earlier requests, a text link for photos and a number you can track it by.
Add it to your demo request“I deploy next month. Can my spouse handle maintenance requests while I'm gone?”
Watch forWhether it takes it as a message for the housing office instead of changing account access on the call.
Add it to your demo request“Who do I talk to if I disagree with how my work order was closed?”
Watch forIt routes you to the right person and logs the request. It does not argue the ticket.
Add it to your demo request“I'd rather just call. Is someone coming about the pool heater?”
Watch forWhere the pool heater work order stands and when the next update is due, answered on the call.
Add it to your demo request“Is there room in Saturday's pickleball clinic? Can I bring a guest?”
Watch forThe clinic's availability and the community's guest rules, then a booking or the next open session.
Add it to your demo request“My grandson's visiting for a week. Does he need a parking pass?”
Watch forThe guest parking rules and a guest pass added to your home.
Add it to your demo requestReal callers go off script. Any of these is fair game on the call:
- Interrupt it
- Change the unit mid-call
- Ask for a person
- Ask something it can’t know
- Give a vague location
What to expect on the walkthrough call
The call is live and unscripted. The AI concierge behaves the way it is designed to in a deployment, on a property set up for the demo.
It will
- Ask the follow-up questions it would ask a real resident
- Say what it would do in a deployment: open the work order, page on-call staff, text a link or book the amenity
- Take a message or offer a person when you ask for one
It won’t
- Give legal opinions or interpret the law for a caller
- Take a card number on the call. Payment goes by text link after it verifies the caller.
Keep in mind
- The concierge says it is an AI. It introduces itself as an AI concierge at the start of the call.
- Example property only. In the walkthrough the AI concierge runs on an example property, so unit numbers and rules are examples.
- No real technicians are dispatched. Work orders and pages stay inside the demo.
- Don’t share sensitive information. No card, account, Social Security or health details.
Not a substitute for 911. In a deployment it is configured to tell a caller who reports a fire, a medical emergency or a crime in progress to hang up and call 911 first, then alert your team. How the AI concierge handles emergencies
Frequently asked questions
Is there a public number I can call?
No, not yet. The public demo line is not open. Book a walkthrough and we'll run the AI concierge with you live, on a call set up to resemble one of your properties: your greeting, your emergency rules and your on-call roster.
Are the calls on this page real recordings?
Yes. The audio is the AI concierge on recorded calls to Harbor Point, the example property we use to show TowerLine AI. The residents who call are fictional, and so are their units and amounts. The call log below is Harbor Point’s log, word for word, and you can open it in the product tour. All 25 recordings, with transcripts, are in the call library.
Can I send more than one scenario?
Yes. Put them all under “What should we focus on?” on the demo form, the one you care about most first. The walkthrough has one live call, so we run that one with the AI concierge and talk through how it would handle the rest. The demo page lists who should join and what else is useful to bring.
What happens to the scenario I send?
It is saved as part of your demo request, and we use it to set up the example property and the call: the unit, the rules the concierge needs and who it would page. Use made-up names. We don't need real residents' details to set it up. Our privacy policy explains how demo requests are stored.
Can the AI concierge use my building's rules?
In a deployment, yes, because we build each one around the property: its call flows and scripts, escalation rules and on-call roster, the documents and contacts you approve, your vendors, and connections to the systems you already run, scoped during implementation. For the walkthrough we set up a stand-in property that resembles yours, from what you tell us.
One call from the log, and the record it left.
Call C-4417 above found an open work order instead of making a second one. Send your scenario with your demo request: the AI concierge takes the call, then we open the Command Center to the record it touched.
Work order WO-2291
AC closet leak, unit 1407
Updated by the AI concierge · sample data
- Caller ID matched unit 1407
- Open work order found, no duplicate
- Visit read back: Coastal Air, Thu 9–11am
- Permission to enter recorded
- Resident texted when the tech checks in