Life safety · recorded call

Trapped in a stuck elevator: an AI concierge call from inside the car

A resident calls from inside Elevator A, stopped between floors 16 and 17. The AI concierge tells her to press the alarm button, stay in the car and not force the doors. It alerts security, pages the elevator company, which confirms a technician within 30 minutes, takes the elevator out of service and stays on the line.

Recording · 1:31Harbor Point

Stuck between floors in Elevator A

Caller
Grace Liu, unit 1608
Who
Resident
When
5:52 PM · Elevator A
Language
English
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Harbor Point is our example building. Everyone on the call except the AI concierge is simulated.

Transcript of the elevator entrapment call

Word for word, with the time each line starts. Harbor Point’s AI concierge answers as Quinn.

  1. AI concierge0:00

    Thanks for calling Harbor Point. I'm Quinn, the building's AI concierge, and this call is recorded. If you have a fire or medical emergency, please hang up and call 911. May I have your name, please?

  2. Grace0:11

    Hi, um, could you help me? The elevator just stopped and I'm inside it.

  3. AI concierge0:16

    Press the alarm button in the elevator. Help is being alerted now; stay calm, stay inside the car, and do not force the doors or try to climb out. Is anyone hurt or feeling unwell?

  4. Grace0:26

    No, I'm okay. I'm alone and not hurt, just a little anxious.

  5. AI concierge0:32

    You're safe inside the car. Security is being alerted, Atlas Elevator has been paged and confirmed a technician within 30 minutes, and the elevator is out of service. Would you like me to stay on the line with you?

  6. Grace0:42

    Um, yes, if you don't mind. That would help, just for a minute.

  7. AI concierge0:47

    Of course. You're not alone, and help is on the way. Can you tell me which elevator you're in, A, B, or the service elevator?

  8. Grace0:55

    I'm in elevator A. I think it's between the 16th and 17th floors.

  9. AI concierge1:00

    Thank you. You're in Elevator A between floors 16 and 17, and security knows your location. Are the lights on and do you have normal air inside the car?

  10. Grace1:09

    Yeah, the lights are on and the air feels normal. It's not too stuffy or anything. I feel a bit better now, so I can just wait until the technician gets here. Thank you. Goodbye.

  11. AI concierge1:23

    I'm glad you're feeling better. Stay inside the car and do not force the doors; security and Atlas Elevator are on the way. Goodbye.

What should a building do when someone is stuck in an elevator?

In this call the AI concierge keeps the caller calm and still, then gets the right people moving.

  1. Tell the person to press the alarm button, stay inside the car and not force the doors or try to climb out.
  2. Ask whether anyone is hurt or feeling unwell.
  3. Alert security and page the elevator service company.
  4. Take the elevator out of service.
  5. Confirm which elevator and between which floors, check that the lights and air are normal, and offer to stay on the line.

These steps come from this one recorded call. Your building’s own policy decides.

About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.

Hear the AI concierge take a call like this for your building.

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