Life safety · recorded call

Smoke in a condo hallway at night: what the AI concierge told the resident

At 3:04 AM a resident smells smoke and sees haze in the hallway. The AI concierge tells him to call 911, stay inside with the door closed and a wet towel along the bottom, and stay off the elevators. It alerts security and on-call maintenance, opens an emergency request and sends security to meet the fire department.

Recording · 1:28Harbor Point

Smoke in the hallway at 3 AM

Caller
Dev Patel, unit 1205
Who
Resident
When
3:04 AM · Floor 12
Language
English
Play it in the 3D building sim
Harbor Point is our example building. Everyone on the call except the AI concierge is simulated.

Transcript of the hallway smoke call

Word for word, with the time each line starts. Harbor Point’s AI concierge answers as Quinn.

  1. AI concierge0:00

    Thanks for calling Harbor Point. I'm Quinn, the building's AI concierge, and this call is recorded. If you have a fire or medical emergency, please hang up and call 911. May I have your name, please?

  2. Dev0:14

    Yeah, it's Dev Patel.

  3. AI concierge0:16

    Thank you, Dev. How can I help you today?

  4. Dev0:18

    Um, I smell smoke near my door, and there's some haze in the hallway.

  5. AI concierge0:24

    Please hang up and call 911 right now. Stay inside with your door closed, put a wet towel along the bottom, and do not use the elevators; security, on-call maintenance, and an emergency request are being alerted. Is smoke coming into your unit?

  6. Dev0:39

    Not yet, no. The smell is stronger near the door though. I'll call 911 now on my other phone. Should I stay put or try the stairs?

  7. AI concierge0:52

    Stay inside with the door closed and the wet towel at the bottom. Do not use the elevators or stairs unless smoke enters your unit or the fire department tells you to leave; security is going to your floor and will meet the fire department in the lobby. Are you speaking with 911 now?

  8. Dev1:08

    Yeah, I've got 911 on my other phone now. Thank you for your help. I'll stay inside and wait for instructions. Goodbye.

  9. AI concierge1:20

    Stay on with 911 and follow what the dispatcher tells you. Security and on-call maintenance are alerted; goodbye.

What should a building do when a resident reports smoke in the hallway?

These are the instructions the AI concierge gives in this call. The fire department’s instructions override them.

  1. Tell the resident to call 911 right away.
  2. Stay inside with the door closed and a wet towel along the bottom. Do not use the elevators.
  3. Use the stairs only if smoke enters the unit or the fire department says to leave.
  4. Send security to the floor and to meet the fire department in the lobby.
  5. Page on-call maintenance and open an emergency request.

These steps come from this one recorded call. Your building’s own policy decides.

About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.

Hear the AI concierge take a call like this for your building.

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