Gas smell in a condo unit: how the AI concierge handled a call in Spanish
A resident calls in Spanish: it smells like gas in his kitchen. The AI concierge answers in Spanish and gives the safety instruction first: leave the apartment now, do not touch switches, the stove or a lighter, take the stairs and call 911 once outside. It alerts on-call staff and security and logs the emergency with the transcript.
Gas smell, in Spanish
Play it in the 3D building simTranscript of the Spanish gas smell call
Word for word, with the time each line starts. Lines in Spanish come with an English translation. Harbor Point’s AI concierge answers as Quinn.
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AI concierge0:00
Thanks for calling Harbor Point. I'm Quinn, the building's AI concierge, and this call is recorded. If you have a fire or medical emergency, please hang up and call 911. May I have your name, please?
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Luis0:11
Hola, ¿pueden mandar a alguien? Huele a gas en mi cocina.
EnglishHi, can you send someone? It smells like gas in my kitchen.
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AI concierge0:17
Salga del apartamento ahora. No encienda ni apague luces o interruptores, no use la estufa ni un encendedor, y use las escaleras, no el ascensor. Cuando esté afuera, llame al 911. Estoy alertando al personal de guardia y a seguridad. ¿Puede salir ahora?
EnglishLeave the apartment now. Don't turn lights or switches on or off, don't use the stove or a lighter, and take the stairs, not the elevator. Once outside, call 911. I'm alerting on-call staff and security. Can you leave now?
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Luis0:35
Sí, estoy saliendo ahora mismo por las escaleras. Gracias. Adiós.
EnglishYes, I'm leaving right now by the stairs. Thank you. Bye.
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AI concierge0:42
Llame al 911 apenas esté afuera. Adiós.
EnglishCall 911 as soon as you're outside. Goodbye.
What should a building do when a resident smells gas?
The whole exchange takes under a minute. The AI concierge gives the safety instruction before asking anything else, in the caller’s language.
- Give the safety instruction first, in the caller’s language. Here the AI concierge switches to Spanish as soon as the caller speaks it.
- Tell the resident to leave the apartment now.
- Do not turn lights or switches on or off, do not use the stove or a lighter, and take the stairs instead of the elevator.
- Call 911 once outside.
- Let on-call staff and security know, and keep the transcript with the emergency log.
These steps come from this one recorded call. Your building’s own policy decides.
About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.
Hear the AI concierge take a call like this for your building.