A living room in the evening with warm lamp light
Multilingual residents

An AI concierge that answers residents in their own language.

When a resident calls in Spanish, Portuguese or another language, the AI concierge in TowerLine AI answers in that language and runs the same steps it runs in English: the safety screen, verification by PIN or texted code, the work order and the page to on-call staff. Your team reads the request in English.

Book a demoSee the AI concierge handle a call
MultilingualIncluding English and Spanish
Same rulesSafety screen and verification in every language
English recordFor staff, whatever the call language
Per residentPreferred language on the profile
Who calls

Why the language of the call matters

A resident who cannot describe a leak in English either waits for a relative to call for them or gives up and calls back in the morning. Neither works for a gas smell or a door that will not lock. An answering line that only works in English quietly sorts residents into those who get help tonight and those who do not.

In Florida, 30.6% of people age 5 and over speak a language other than English at home, and in Miami-Dade County the share is 75.3%, according to the U.S. Census Bureau’s American Community Survey for 2020 to 2024. Some of them live in the buildings your team runs.

Recorded calls

What happens when a resident calls in Spanish?

The AI concierge answers in Spanish and does the same work it does in English. Here are three recorded calls, two in Spanish and one in Portuguese, with the lines that matter and an English translation under each.

Life safety · in Spanish

A gas smell at night, unit 1803

Luis Ferrer · 0:47
  1. ResidentHola, ¿pueden mandar a alguien? Huele a gas en mi cocina.English: Hi, can you send someone? It smells like gas in my kitchen.
  2. AI conciergeSalga del apartamento ahora. No encienda ni apague luces o interruptores, no use la estufa ni un encendedor, y use las escaleras, no el ascensor. Cuando esté afuera, llame al 911.English: Leave the apartment now. Don’t turn lights or switches on or off, don’t use the stove or a lighter, and take the stairs, not the elevator. Once outside, call 911.
What the AI concierge did
  • Answered in Spanish
  • Safety instruction first: leave, stairs, call 911
  • On-call staff and security alerted
  • Logged as an emergency with the transcript
Hear the full call
Guest pass · in Spanish

A standing pass for a home health aide, unit 0904

Carmen Ruiz · 2:52
  1. AI conciergeThank you, Carmen. Would you like to continue in Spanish?
  2. ResidentSí, por favor.English: Yes, please.
  3. ResidentQuiero pedir un pase para una persona que va a venir a mi departamento.English: I want to request a pass for someone who will be coming to my apartment.
  4. AI conciergePara tramitar el pase, necesito verificarla primero. ¿Me indica su unidad?English: To set up the pass, I need to verify you first. What is your unit?
What the AI concierge did
  • Switched to Spanish
  • Resident verified by PIN
  • Standing pass: Lucía Ortega, weekdays 9 to 1
  • Front desk notified: ID check on first visit
  • AC request 2309 confirmed for tomorrow
Hear the full call
Urgent repair · in Portuguese

A balcony door that won’t lock, unit 0805

Ana Paula Souza · 1:59
  1. ResidentEla não está travando desde hoje de manhã.English: It hasn’t been locking since this morning.
  2. AI conciergeMantenha a porta fechada e não deixe ninguém entrar pela varanda.English: Keep the door closed and don’t let anyone in through the balcony.
  3. AI conciergeComo a porta não trava, a unidade está insegura e vou tratar isso como urgente.English: Since the door won’t lock, your home is unsecured, so I’m treating this as urgent.
What the AI concierge did
  • Answered in Portuguese
  • Safety first: keep the door closed
  • Unsecured home: marked urgent
  • Resident verified by PIN
  • Urgent request 2311 opened
  • On-call maintenance Andre paged
Hear the full call

Recorded calls with the AI concierge. Callers are simulated; Harbor Point is our example building, and its concierge answers as Quinn.

For your team

What staff see: the request, in English

Ana Paula called in Portuguese. The on-call technician who gets the page does not need to speak Portuguese: the request, its priority and every step the AI concierge took are written in English in the Command Center. The transcript keeps her own words for anyone who wants to check them.

The same goes for Spanish, and for the other languages a community’s residents use. Each resident’s preferred language sits on the resident profile, so the next text or notice can go out in it.

See the Command Center

UrgentExample · Harbor Point · sample data

Request 2311

Balcony sliding door not locking since about 7 AM, unit 0805. Entry authorized while the resident is away. Callback to the number on file.

Call language
Portuguese
Record language
English
Assigned
On-call maintenance
  1. Answered in Portuguese
  2. Safety first: keep the door closed
  3. Unsecured home: marked urgent
  4. Resident verified by PIN
  5. Urgent request 2311 opened
  6. On-call maintenance Andre paged
  7. Confirmed she is safe
Hearing back

Updates and notices in the resident’s language

Residents hear back as the request moves from received to scheduled to done, by text, email or the Resident Portal, in the language on their profile. Building notices, such as a water shut-off or an elevator outage, can be drafted in each language your residents use and go out only after a person on your team approves them.

In every language

The rules that do not change with the language

911 first

Fire, gas and medical emergencies get the same instruction to call 911, in the caller’s language, before anything else.

Verification

Account details only after a PIN or a code texted to the number on file, whatever language the caller uses.

Disclosure

The AI concierge says it is an AI and that the call is recorded. In the caregiver call it repeats both in Spanish.

A person on request

Callers can ask for a person at any time. It transfers during staffed hours or takes a message, under your rules.

No legal opinions

It does not interpret leases, rules or notices. Those questions go to your team.

The same record

Every call lands on the same work order board, with the transcript attached.

Listen

Hear the three calls in full.

Pick a call to hear it while the building shows what the AI concierge did, the second it did it.

Recorded calls with the AI concierge. Callers are simulated; Harbor Point is our example building.All 25 recorded calls Open full screen

Frequently asked questions

Which languages does the AI concierge speak?

It is multilingual, including English and Spanish, and answers in the caller’s language. The recorded calls on this page include Spanish and Portuguese. Before a community goes live, we test the languages its residents use against your own scenarios, including emergencies, so you hear how it handles them before residents do.

Does a resident have to press a button or ask for Spanish?

No. There is no language menu. In the gas call, the resident spoke Spanish and the AI concierge answered in Spanish from its next sentence. In the caregiver call, it heard a Spanish greeting and offered to continue in Spanish.

Can staff who only speak English handle these requests?

Yes. The work order, its priority and the steps the AI concierge took are written in English in the Command Center, so the on-call technician and the manager can act without speaking the caller’s language. The transcript keeps the resident’s own words, and in the recorded calls each line carries an English translation.

Do residents get updates in their language?

Each resident’s preferred language is kept on their profile. Status updates are designed to go out in that language, by text, email or the Resident Portal. Building notices can be drafted in each language your residents use and are sent after a person on your team approves them.

Is the AI concierge a certified interpreter?

No. It answers building calls in the caller’s language; it is not a certified interpretation or translation service. For leases, legal notices, hearings and anything where exact wording carries legal weight, use a qualified translator or interpreter, as you would today.

Apartment balconies at dusk
Your residents, your languages

Bring the calls your residents make in their languages.

Tell us which languages your residents use. In the walkthrough we run a call in each one, including an emergency, and show the English record your team would work from.

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