AI concierge and front desk for condos, HOAs and apartments: The front desk that never goes home.
Problems. Requests. Emergencies. Your AI concierge handles them 24/7 and keeps your staff, residents and board in the loop.
Maria · Unit 1407There’s water coming through my bathroom ceiling. It’s dripping everywhere.
- Active water reported in 1407
- Safety instruction given first
- Urgent request #2318 opened
What is TowerLine AI?
TowerLine AI is property operations software for condominiums, HOAs and apartment communities. Its AI concierge answers resident calls around the clock in the caller’s language, opens the work order, pages on-call staff for emergencies and texts residents as the job moves. Managers work every request in one Command Center, and the board follows it in the Board Portal.
- For Condo associations, HOAs, apartment communities and the companies that manage them.
- Languages Multilingual, including English and Spanish.
- Your systems Leases and accounting stay in the property management system you run now.
- Operated by The AI Agency USA, Inc., Las Vegas, Nevada.
How TowerLine AI works, in three minutes.
From a chaotic night to one record for the resident, the worker, management and the board.
From resident call to work order, everyone in the loop.
-
01
The call is answered
The AI concierge picks up at 9:47 PM, gives the safety step first and logs the call.
9:47 PM · 1407LiveWater through the ceilingSafety instruction given -
02
The work is started
An urgent work order lands on the on-call tech’s phone. Javier accepts at 9:49 PM.
#2318UrgentTech on the wayJRJavier R. · 9:49 PM -
03
The resident hears back
Maria gets a text at every step, in her language, without calling the desk again.
Javier is on his way, about 4 minutes.
9:50 PM -
04
The board sees it
Every action lands on one record: who, what and when, for management and the board.
- Call answered
- Urgent request opened
- On-duty tech called
- Accepted by Javier R.
Sample data from Harbor Point, our example building · Take the product tour
Watch the AI concierge handle a real call.
Press play. Every action lands on the building as it happens.
Frequently asked questions
What is an AI concierge for a condo or HOA?
An AI concierge is an AI that answers a building’s phone. TowerLine AI’s concierge picks up resident calls around the clock, says it is an AI, verifies the caller before sharing account details and answers from the rules your team approves. It can open or update a work order, check a guest pass or text a payment link, and it hands judgment calls to a person.
How is TowerLine AI different from an answering service?
An answering service takes a message and passes it to your team. The AI concierge acts during the call: it opens the work order with priority, location and permission to enter, pages the on-call person your policy names for urgent problems and keeps the transcript on the record. Your team starts the morning with the facts instead of a voicemail.
Does TowerLine AI replace AppFolio, Yardi or Buildium?
No. Your property management or accounting system keeps the leases, ledgers and owner accounting. TowerLine AI runs the operational side around them: resident calls, work orders, on-call pages, notices and approvals. What moves between the two systems, in which direction and how often, is scoped for your account during implementation.
What languages does the AI concierge speak?
It is multilingual, including English and Spanish. It answers in the caller’s language, and each resident’s preferred language is kept on their profile, so status texts and notices can go out in that language too. The scripts and notices for each language are prepared and approved with your team during setup.
What happens when a resident calls with an emergency?
The AI concierge checks for danger before anything else. For fire, smoke, a gas smell or a medical emergency, it tells the caller to call 911 and alerts your team. For urgent building problems such as an active leak or a stuck elevator, it opens an urgent work order and pages the on-call person your policy names. It does not replace 911, the fire alarm or security.
How much does TowerLine AI cost?
TowerLine AI is priced per building after scoping, so there is no public price list. Each quote is built from a one-time implementation fee, a monthly platform fee per community and the AI concierge’s phone time. You get a firm, written number after the demo, and you can start with a fixed-scope pilot at one building.
Be one of the first buildings on TowerLine AI.
Start with a fixed-scope pilot at one building.