Glass residential towers with lit windows against a violet evening sky

Property operations platform for condos, HOAs and apartments: One operational record from first call to final closeout.

TowerLine AI is a property operations platform for residential communities. Calls, work orders, desk logs, notices and board decisions land on one record, with a view for each role. The AI concierge is the front door; the Command Center, the Resident Portal and the Board Portal are the rooms behind it.

Book a demoTake the product tour
Front desk package log on a phone: packages waiting at the desk, each resident texted on arrival, with buttons to remind all and scan a package, sample data
Front desk
Command Center overview on a phone: the Needs you list with an urgent work order, an expired insurance certificate and a contractor held at the desk, sample data
Community manager
In three minutes

Four people, one record.

The resident, the on-call worker, management and the board, each seeing the same request their own way. Watch one night at Harbor Point, our example building.

Harbor Point is our example building. The call is a real recording with the AI concierge; the caller is simulated. The worker app is a concept; screens and numbers are sample data.
The building record

Four ways in, and the same record behind each of them.

Whoever opens a request, it lands on the unit it belongs to. The tower twin shows that record for the whole building at once: open work orders, balances past due, open violations and packages waiting, floor by floor.

TowerLine AI tower twin: a 3D model of the example tower with units flagged for open work orders, past-due balances, violations and waiting packages, plus a flagged-units table, sample data
Tower twin. Every residence with something open, colored by what it is. Turn the model, pick a floor, open a unit.Click through it yourself →
What each role opens

One front door, three rooms behind it.

The AI concierge takes the call; staff, residents and directors each open their own view of what it created. Every view here is the real product for Harbor Point, our example property.

Call C-4415 · Vendor · Guest accessExample · sample data
AI concierge:
I’m Quinn, Harbor Point’s AI concierge. This call is recorded.
Caller:
I’m with Sparkle Home Cleaning, here for unit 1407. Pass code QX-3309.
verify_guest_pass(code=QX-3309, name=Sparkle) → active, Tuesdays
AI concierge:
That pass code matches Tuesdays for unit 1407. Please show photo ID at the front desk; staff confirm entry in person.
AI concierge

The AI concierge answers the phone and does the work.

It takes calls and texts in the caller’s language, verifies the caller, then checks, opens or updates the record while they are still on the line.

AI Concierge
TowerLine AI work order board, close up: six open work orders, one urgent and unassigned; cards in the New and Assigned columns tagged AI concierge or front desk, sample data
Command Center

Staff work one queue, whoever opened the request.

Requests from the AI concierge, the Resident Portal, the front desk and staff land on one work order board, each card tagged with its source and urgent, unassigned work first.

See the Command Center
Resident portal payments on a phone: the amount due in October, pay by ACH and the ledger, sample data
Resident Portal

Residents see the same record from their side.

A mobile web app that opens from a link: balance and ACH payments, requests with photos, package pickup codes, guest passes and owner-only records.

Resident Portal
TowerLine AI board roster, close up: five directors with office, term, certification and education status, sample data
Board Portal

Directors read the record the staff keep.

Directors, terms and certification status, approvals waiting on a vote and owner records on their statutory clock, with work orders as summaries.

Board Portal
Core objects

What does a property operations platform keep track of?

TowerLine AI keeps a small set of record types. Units and households come in from your roster; the AI concierge, staff, residents and directors create the rest, and each role sees the ones it is allowed to see.

  • Unit

    Floor, stack, owners and residents. Everything else hangs off it.

    Imported from your system

  • Resident and household

    Contact preferences, language and household members, from your roster import.

    Imported from your system

  • Work order

    Opened by the AI concierge, the portal, the desk or staff. Seen by staff and the unit.

    Kept in TowerLine AI

  • Page

    Sent under your escalation policy, with the acknowledgement recorded by name.

    Kept in TowerLine AI

  • Vendor

    Certificate of insurance, license, contract and assigned jobs, kept by staff.

    Kept in TowerLine AI

  • Package

    Logged at the desk. The unit gets a text with the shelf and pickup code.

    Kept in TowerLine AI

  • Guest pass

    Added by a resident or by asking the AI concierge. The desk sees it before the guest arrives.

    Kept in TowerLine AI

  • Amenity booking

    Made in the portal or with the AI concierge, under that amenity's rules and fees.

    Kept in TowerLine AI

  • Notice

    Sent by staff as a text, email or AI concierge voice call, with delivery tracked.

    Kept in TowerLine AI

  • Document

    Owner-only or board-only by role, posted on the schedule the statute sets.

    Kept in TowerLine AI

  • Project and approval

    Bids, budget, change orders and approvals, with the meeting each was decided at.

    Kept in TowerLine AI

  • Audit event

    Who did what and when, for every record above.

    Kept in TowerLine AI
Also in the product, where a property has them
TowerLine AI marina view, close up: three docks of numbered slips marked leased, vacant, past due or under repair, sample data
Marina. Every slip by dock: leased, vacant, past due or under repair, with the waitlist below.
TowerLine AI agencies and professionals, close up: every regulator, engineer and advisor the example property works with, starting with the state regulator and the building department, each with an up-to-date or open-item status, sample data
Agencies and professionals. Regulators, engineers, counsel and insurers, each with the item that is still open.
TowerLine AI violations, close up: four open violations and two renovation requests awaiting review, above the violations list with unit, issue and opened date, sample data
Violations and architectural review. Each violation at its notice stage, beside renovation requests and contractor insurance.

Leasing and moves, special assessments and the structural reserve study are in the product too.

Stays in your property management or accounting system: leases, rent roll, general ledger, payables and owner accounting. Balances can be read in where your system allows it.

Systems management companies commonly run include AppFolio, Yardi, Buildium, Entrata, RealPage, Vantaca and CINC. Product names belong to their owners and appear only as examples; every connection is scoped during implementation.

How data moves: Integrations
Built with your team

How is TowerLine AI set up for each community?

TowerLine AI does not come out of a box. Before the first community switches on, we build it with your team, from the way the phone is answered to the report your manager reads on Monday morning.

Call flows and scripts

The AI concierge’s greeting, the questions it asks, what it may answer and when it hands a call to a person, written for each community.

Escalation and on-call

What counts as an emergency at each property, who is paged first and who comes next, taken from your on-call roster.

Knowledge and documents

House rules, amenity hours, move procedures and the answers your team approves, loaded per community. The AI concierge answers from that set.

Vendors

Your vendor list with insurance on file, and which kinds of jobs go to whom. Staff still assign the work.

Branding

Community names, the AI concierge’s greeting and how the Resident Portal is branded under your company.

Reports

What managers and directors see each morning and each month, agreed with you around the decisions they make.

Integrations

A sync map for the systems you already run, scoped account by account. How data moves.

Rollout

One community first. The next one follows when the first runs the way your team wants.

What a first deployment covers. The AI concierge on your number, work orders, the Resident Portal and the core manager dashboard, at one community. The Board Portal, the Florida compliance suite, the marina and the other modules are added after launch, scoped together. The pilot program sets out that first scope.

How an engagement works, step by step

Roles and permissions

Who sees which records

Roles are set per community during implementation, least privilege by default, with two-step sign-in for staff. An accountant reads balances but no work orders or call transcripts; a resident sees their own unit and nothing else.

  • Staff rolesManager, maintenance, front desk, accountant, board
  • Sign-inTwo-step verification, tracked per person
  • ChangesLogged in the audit trail with the name and time
Full role matrix on Security
TowerLine AI team and roles screen listing staff with their role, two-step sign-in status and last activity, sample data
Team and roles. Each person, their role and whether two-step sign-in is on.
Example configuration
Example role configuration: who can see four record types
DataResidentFront deskMaintenanceManagerAccountantBoardAI concierge
Work ordersOwn unitFullAssignedFullNoneSummaryCaller's unit
Call transcriptsNoneNoneAssignedFullNoneNoneWrites them
Balances and payment statusNoneNoneNoneFullFullSummaryVerified caller
Board-only folderNoneNoneNoneFullNoneFullNone
Work ordersWho can see it
  • ResidentOwn unit
  • Front deskFull
  • MaintenanceAssigned
  • ManagerFull
  • BoardSummary
  • AI conciergeCaller's unit
No access

Accountant

Call transcriptsWho can see it
  • MaintenanceAssigned
  • ManagerFull
  • AI conciergeWrites them
No access

Resident, Front desk, Accountant, Board

Balances and payment statusWho can see it
  • ManagerFull
  • AccountantFull
  • BoardSummary
  • AI conciergeVerified caller
No access

Resident, Front desk, Maintenance

Board-only folderWho can see it
  • ManagerFull
  • BoardFull
No access

Resident, Front desk, Maintenance, Accountant, AI concierge

Full
every record of this type
Own unit
only records for their own unit
Assigned
only the jobs assigned to them
Summary
totals and status, without personal details
None
no access

Frequently asked questions

What is a property operations platform?

It is the system a property team uses to run the daily work of a building or community: resident calls, maintenance requests, dispatch, packages, guests, vendors, notices and approvals. Accounting and lease software records the money. An operations platform records the work, who did it and when, so the manager, the desk and the board read the same history.

Does TowerLine AI replace AppFolio, Yardi or Buildium?

No. Leases, ledgers and balances stay in the property management or accounting system you already use. TowerLine AI keeps the operational side: calls, work orders, pages, notices and approvals. Which data moves between them, which way and how often is agreed for your account during implementation.

How data moves: Integrations

Who uses TowerLine AI day to day?

Residents and owners use the Resident Portal or reach the AI concierge by phone. Front desk staff, maintenance and managers work in the Command Center. Directors use the Board Portal. Each role is set up to see only the records it needs, and every change is logged with the person and the time.

Is there an app to download?

No. The Resident Portal opens in the phone's browser from a link in a text or email, and in any browser on a computer. Staff use the Command Center and directors use the Board Portal in a browser too, so nothing has to be installed or updated on anyone's device.

Can each community have its own rules?

Yes. Rules, documents, contacts and the escalation policy are loaded per community, and the AI concierge answers from the set approved for the caller's community. How communities are grouped, branded and reported on is scoped with management companies during implementation.

Software for management companies

How much does TowerLine AI cost?

There is no public price list: each building is priced after scoping. The quote has three parts: implementation once, a monthly fee for each community and the AI concierge's phone time. The written quote follows discovery, and the first deployment can be a fixed-scope pilot at one community.

How pricing is scoped

A tall residential tower of glass and white balconies under a cloudy sky
Bring a real incident

Walk us through an incident from last month.

We run the resident’s call through the AI concierge, then open the work order, the notice, the board’s view and the audit trail it creates.

Book a demoTake the product tour