Resident requests · recorded call

Booking a condo party room by phone: an AI concierge call

An owner asks about the party room rules and books it for a Saturday birthday dinner. The AI concierge reads back the rules on file, says plainly that it has no food, drink or guest limits listed, verifies his PIN, places a hold for 7 to 10 PM pending management approval and explains that management confirms by text.

Recording · 1:50Harbor Point

Booking the party room

Caller
Tom Brandt, unit PH03
Who
Owner
When
Evening · Penthouse PH03
Language
English
Play it in the 3D building sim
Harbor Point is our example building. Everyone on the call except the AI concierge is simulated.

Transcript of the party room booking call

Word for word, with the time each line starts. Harbor Point’s AI concierge answers as Quinn.

  1. AI concierge0:00

    Thanks for calling Harbor Point. I'm Quinn, the building's AI concierge, and this call is recorded. If you have a fire or medical emergency, please hang up and call 911. May I have your name, please?

  2. Tom0:10

    Sure, it's Tom Brandt. Can you tell me the rules for booking the party room?

  3. AI concierge0:16

    Thank you, Tom. The party room is available from 6 PM to 11 PM and requires management approval. Would you like to place a booking hold?

  4. Tom0:24

    Yes, I'd like to place a hold. Can you tell me if there's any limit on food, drinks, or guests?

  5. AI concierge0:31

    I can confirm the party room is from 6 PM to 11 PM and requires management approval; I don't have additional food, drink, or guest limits listed. What date would you like for the hold?

  6. Tom0:43

    I'd like to book it for this Saturday, from 7 to 10 PM. It's for a birthday dinner, about 20 guests.

  7. AI concierge0:51

    I have a party room hold for Saturday, October 24, from 7 PM to 10 PM for a birthday dinner of about 20 guests. What is your unit number?

  8. Tom1:00

    It's PH03. Let me know if you need anything else.

  9. AI concierge1:05

    Thank you, Tom. Please provide the four-digit PIN for unit P-H-0-3.

  10. Tom1:11

    Sure, my PIN is 3003.

  11. AI concierge1:14

    Thanks, Tom. You're verified. One moment while I take care of that. Your party room hold for Saturday, October 24, from 7 PM to 10 PM for 20 guests is pending management approval, and management will confirm by text. Would you like the details repeated?

  12. Tom1:30

    No, that's all clear, thanks. When should I expect the confirmation text?

  13. AI concierge1:35

    Management will confirm by text once they review the hold. Is there anything else I can help with?

  14. Tom1:41

    No, that's all I needed. Thanks, Quinn. Have a good evening. Goodbye.

  15. AI concierge1:47

    Thanks for calling Harbor Point. Have a good evening.

How should a building take an amenity booking by phone?

Note what the AI concierge does when it does not know: it says so instead of inventing a rule.

  1. Read back the rules on file: here, 6 PM to 11 PM and management approval required.
  2. Say what is not on file instead of guessing.
  3. Verify the owner, then place a hold with the date, time, purpose and guest count.
  4. Tell the owner who approves it and how they will hear back.

These steps come from this one recorded call. Your building’s own policy decides.

About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.

Hear the AI concierge take a call like this for your building.

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