Resident requests · recorded call

Packages, the pool and the next HOA meeting: one resident call

A resident asks three questions in one call. After verifying her PIN, the AI concierge finds two packages at the front desk and texts the pickup code, gives the date the pool reopens and sets a text alert for it, and gives the next HOA meeting’s time and place, then texts the agenda and meeting link.

Recording · 2:12Harbor Point

Packages, the pool and the board meeting

Caller
Priya Shah, unit 1105
Who
Resident
When
Monday morning · Unit 1105
Language
English
Play it in the 3D building sim
Harbor Point is our example building. Everyone on the call except the AI concierge is simulated.

Transcript of the three-question call

Word for word, with the time each line starts. Harbor Point’s AI concierge answers as Quinn.

  1. AI concierge0:00

    Thanks for calling Harbor Point. I'm Quinn, the building's AI concierge, and this call is recorded. If you have a fire or medical emergency, please hang up and call 911. May I have your name, please?

  2. Priya0:12

    Sure, it's Priya Shah. Um, do you guys have any packages at the desk for me today?

  3. AI concierge0:18

    Thank you, Priya. To check packages, may I have your unit number, please?

  4. Priya0:23

    Yeah, it's unit 1105.

  5. AI concierge0:28

    May I have your four-digit PIN, please?

  6. Priya0:31

    Yep, it's 1105.

  7. AI concierge0:36

    Thanks, Priya. You're verified. You have an Amazon envelope and a FedEx box at the front desk, both logged at 3:05 PM, with pickup code 8820. Would you like me to text the pickup code to the number on file?

  8. Priya0:51

    Yes, please text me the pickup code. Thanks!

  9. AI concierge0:56

    I've sent that text to the number on file. Is there anything else I can help with?

  10. Priya1:02

    Yeah, um, I was wondering, do you know when the pool construction will be finished?

  11. AI concierge1:08

    The pool work finishes Friday, November 14, and the pool reopens Saturday, November 15 at 8 AM. Would you like a text when it reopens?

  12. Priya1:18

    Yes, a text when it reopens would be great. Thank you.

  13. AI concierge1:23

    I'll text you when the pool reopens on Saturday, November 15 at 8 AM. Is there anything else I can help with?

  14. Priya1:32

    Um, last thing, when's the next HOA meeting?

  15. AI concierge1:37

    The next HOA meeting is Tuesday, November 18 at 7 PM in the second-floor clubroom and on Zoom. Would you like me to text the agenda and Zoom link to the number on file?

  16. Priya1:49

    Yeah, that'd be super helpful if you could text those to me. Thanks.

  17. AI concierge1:55

    I've sent the agenda and Zoom link to the number on file. Is there anything else I can help with?

  18. Priya2:01

    No, that's everything. Thanks so much for your help. Have a good day. Bye.

  19. AI concierge2:08

    Thanks for calling Harbor Point. Have a good morning.

How should a building handle routine resident questions?

Most calls look like this one: three small questions that would otherwise go to the front desk.

  1. Verify the resident before sharing anything tied to the unit, such as packages.
  2. Answer from the building’s own record: the package log, the pool schedule, the meeting calendar.
  3. Offer to text the details, such as a pickup code or an agenda.
  4. Keep going until the resident has no more questions.

These steps come from this one recorded call. Your building’s own policy decides.

About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.

Hear the AI concierge take a call like this for your building.

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