Building operations · recorded call

A water shutoff notice by phone: the AI concierge calls a resident

The AI concierge places an outbound call to tell a resident that water to her stack will be off Thursday from 10 AM to noon while plumbers replace a riser valve. It repeats the time, answers her questions about the toilet and cloudy water, arranges bottled water from the front desk and explains how to prepare.

Recording · 1:35Harbor Point

The AI calls a resident about a shutoff

Caller
Ruth Adler, unit 2111
Who
Outbound call
When
Outbound · Unit 2111
Language
English
Play it in the 3D building sim
Harbor Point is our example building. Everyone on the call except the AI concierge is simulated.

Transcript of the water shutoff call

Word for word, with the time each line starts. Harbor Point’s AI concierge answers as Quinn.

  1. AI concierge0:00

    Hi, this is Quinn, the AI concierge at Harbor Point, and this call is recorded. May I speak with Ruth Adler?

  2. Ruth0:06

    Yes, this is Ruth Adler. Um, can you tell me what this is about?

  3. AI concierge0:13

    I'm calling with a building notice: water to your stack will be off Thursday, November 13, from 10 AM to noon, while plumbers replace a riser valve.

  4. Ruth0:22

    Sorry, could you repeat the time for me? I didn't catch it.

  5. AI concierge0:28

    From 10 AM to noon.

  6. Ruth0:30

    Oh, alright, 10 to noon. Can I still use the toilet during that time?

  7. AI concierge0:37

    The toilet will flush once from the tank during that time.

  8. Ruth0:40

    Okay, thank you. Will the water be dirty afterward?

  9. AI concierge0:45

    It may look cloudy at first. Run the cold kitchen tap for about two minutes until it clears.

  10. Ruth0:50

    Alright, thank you for letting me know. Um, will you be bringing bottled water to us?

  11. AI concierge0:57

    The front desk can bring two gallons of bottled water to your unit Wednesday afternoon. Would you like that?

  12. Ruth1:03

    Yes, please. That would be wonderful. Thank you so much. Is there anything else I need to do?

  13. AI concierge1:13

    Please fill a pitcher or a few pots beforehand, and don't start the dishwasher or washing machine after about 9:30 that morning. If there's a leak or no water after noon, call the building line and it will be handled as urgent.

  14. Ruth1:25

    Alright, I'll remember that. Thank you for your help. Goodbye now.

  15. AI concierge1:32

    Thanks, Ruth. Have a good afternoon.

How should a building notify residents about a water shutoff?

This is the one outbound call in the library. Outbound voice notices are set up to go only to residents with voice consent on file.

  1. Say when the water will be off and why.
  2. Repeat the time when asked.
  3. Answer the practical questions. Here the toilet flushes once from the tank, and cloudy water clears after about two minutes of running the cold kitchen tap.
  4. Offer help to residents who need it. Here the front desk brings two gallons of bottled water.
  5. Explain how to prepare, and what to do if there is a leak or no water after the work.

These steps come from this one recorded call. Your building’s own policy decides.

About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.

Hear the AI concierge take a call like this for your building.

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