Other languages · recorded call

Unlocked balcony door reported in Portuguese: the AI concierge treats it as urgent

A resident calls in Portuguese because her balcony sliding door has not locked since 7 AM. The AI concierge answers in Portuguese, tells her to keep the door closed, treats the repair as urgent because the home is unsecured, verifies her PIN, opens an urgent request with permission to enter, pages on-call maintenance and confirms she is safe.

Recording · 1:59Harbor Point

A balcony door that won't lock, in Portuguese

Caller
Ana Paula Souza, unit 0805
Who
Resident
When
Em português · Unit 0805
Language
Portuguese and English
Play it in the 3D building sim
Harbor Point is our example building. Everyone on the call except the AI concierge is simulated.

Transcript of the balcony door call

Word for word, with the time each line starts. Lines in Portuguese come with an English translation. Harbor Point’s AI concierge answers as Quinn.

  1. AI concierge0:00

    Thanks for calling Harbor Point. I'm Quinn, the building's AI concierge, and this call is recorded. If you have a fire or medical emergency, please hang up and call 911. May I have your name, please?

  2. Ana Paula0:10

    Oi, desculpa, mas meu nome é Ana Paula. Eu queria saber se dá pra alguém revisar a porta de correr do meu apartamento.

    EnglishHi, sorry, my name is Ana Paula. I wanted to ask if someone could check the sliding door in my apartment.

  3. AI concierge0:17

    Obrigada, Ana Paula. A porta de correr não trava ou está apenas difícil de abrir?

    EnglishThank you, Ana Paula. Does the sliding door not lock, or is it just hard to open?

  4. Ana Paula0:22

    Ela não está travando desde hoje de manhã.

    EnglishIt hasn't been locking since this morning.

  5. AI concierge0:25

    Mantenha a porta fechada e não deixe ninguém entrar pela varanda. Qual é o número do seu apartamento?

    EnglishKeep the door closed and don't let anyone in through the balcony. What is your apartment number?

  6. Ana Paula0:31

    É 805. 805.

    EnglishIt's 805. 805.

  7. AI concierge0:35

    Obrigada. Como a porta não trava, a unidade está insegura e vou tratar isso como urgente. Qual é o PIN de quatro dígitos da unidade?

    EnglishThank you. Since the door won't lock, your home is unsecured, so I'm treating this as urgent. What is the unit's four-digit PIN?

  8. Ana Paula0:43

    É 0805. 0805.

    EnglishIt's 0805. 0805.

  9. AI concierge0:48

    Obrigada, Ana Paula. Você está verificada. Desde quando a porta deixou de travar hoje de manhã?

    EnglishThank you, Ana Paula. You're verified. When did the door stop locking this morning?

  10. Ana Paula0:53

    Foi logo cedo, umas 7 da manhã. Eu tentei fechar normal, mas não travava.

    EnglishEarly, around 7 AM. I tried to close it as usual, but it wouldn't lock.

  11. AI concierge0:59

    Entendi, começou por volta das sete da manhã. A manutenção pode entrar no apartamento se você não estiver aí?

    EnglishGot it, it started around 7 AM. May maintenance enter if you're not home?

  12. Ana Paula1:05

    Pode sim, não tem problema. Eu vou sair cedo amanhã, então podem entrar mesmo se eu não estiver.

    EnglishYes, no problem. I'm leaving early tomorrow, so they can come in even if I'm not there.

  13. AI concierge1:12

    Certo, a entrada está autorizada mesmo na sua ausência. Qual número devemos usar para retorno?

    EnglishOkay, entry is authorized while you're away. What number should we call you back on?

  14. Ana Paula1:17

    Pode ligar para meu número que está cadastrado. Se precisar, posso passar de novo.

    EnglishYou can use my number on file. I can give it again if you need it.

  15. AI concierge1:23

    Usaremos o número cadastrado. Um momento enquanto registro o atendimento urgente e aciono Andre, a manutenção de plantão. Abri a solicitação urgente 2311 para a porta de correr da varanda da unidade zero-oito-zero-cinco, que não trava desde cerca das sete da manhã, com entrada autorizada e retorno no número cadastrado. Andre, da manutenção de plantão, foi acionado. A porta está totalmente fechada e você está em um local seguro enquanto aguarda?

    EnglishWe'll use the number on file. One moment while I log this as urgent and page Andre, on-call maintenance. I've opened urgent request 2311 for the balcony sliding door in unit 0805, not locking since about 7 AM, with entry authorized and a callback to your number on file. Andre has been paged. Is the door fully closed, and are you somewhere safe while you wait?

  16. Ana Paula1:49

    Sim, a porta está fechada e eu estou segura. Muito obrigada pela ajuda. Boa noite.

    EnglishYes, the door is closed and I'm safe. Thank you so much for your help. Good night.

  17. AI concierge1:55

    Obrigada por confirmar, Ana Paula. Boa noite.

    EnglishThanks for confirming, Ana Paula. Good night.

What should a building do when a resident’s door won’t lock?

The caller asks for someone to look at a door. The AI concierge hears an unsecured home and raises the priority.

  1. Answer in the caller’s language. Here the whole call is in Portuguese.
  2. Tell the resident to keep the door closed and not let anyone in through the balcony.
  3. Treat it as urgent: a door that won’t lock leaves the home unsecured.
  4. Verify her PIN, then note when the door stopped locking, permission to enter and a callback number.
  5. Page on-call maintenance and confirm the resident is safe while she waits.

These steps come from this one recorded call. Your building’s own policy decides.

About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.

Hear the AI concierge take a call like this for your building.

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