Building operations · recorded call

Elevator out of service: a work order, a vendor page and a resident notice

The front desk lead calls at 6:02 AM: Elevator B is stuck at the lobby, doors open, empty. After his staff code, the AI concierge opens a high-priority work order, pages the elevator company, drafts a resident notice in English and Spanish, sends it by text, email and the Resident Portal, and gives later callers the same update.

Recording · 1:56Harbor Point

Elevator B out of service

Caller
Andre Wallace, front desk lead (staff)
Who
Front desk
When
6:02 AM · Lobby
Language
English
Play it in the 3D building sim
Harbor Point is our example building. Everyone on the call except the AI concierge is simulated.

Transcript of the elevator outage call

Word for word, with the time each line starts. Harbor Point’s AI concierge answers as Quinn.

  1. AI concierge0:00

    Thanks for calling Harbor Point. I'm Quinn, the building's AI concierge, and this call is recorded. If you have a fire or medical emergency, please hang up and call 911. May I have your name, please?

  2. Andre · front desk0:12

    Hi, it's Andre Wallace. Can you open a work order for the elevator?

  3. AI concierge0:17

    Thank you, Andre. Please provide your staff code.

  4. Andre · front desk0:21

    Yeah, it's 7700.

  5. AI concierge0:26

    Thanks, Andre. You're verified. What issue is occurring with the elevator?

  6. Andre · front desk0:32

    Elevator B is stuck on the lobby with the doors open. It won't move, but nobody's inside.

  7. AI concierge0:39

    Stay clear of the elevator and keep anyone from entering it. I've opened high-priority work order 2340 for Elevator B at the lobby; may I page Atlas Elevator now?

  8. Andre · front desk0:52

    Yes, go ahead and call Atlas Elevator.

  9. AI concierge0:56

    Atlas Elevator has been paged and confirmed a technician within 45 minutes. Would you like me to draft a notice for residents about Elevator B?

  10. Andre · front desk1:06

    Yes, please draft a notice for the residents.

  11. AI concierge1:10

    The draft notice reads: "Elevator B is temporarily out of service at the lobby. Atlas Elevator has been notified and a technician is expected within 45 minutes." It will also go out in Spanish. Would you like me to send it?

  12. Andre · front desk1:25

    That sounds good. Go ahead and send it. Can you make sure anyone who calls gets the same update?

  13. AI concierge1:31

    The notice has gone to 212 residents by text and email in English and Spanish, and it is posted in the Resident Portal. From now on, residents who call about Elevator B will receive this same update. Is there anything else you need?

  14. Andre · front desk1:47

    No, that's all for now. Thanks for your help. Bye.

  15. AI concierge1:52

    Thanks for calling Harbor Point. Have a good morning.

What should a building do when an elevator goes out of service?

One call from the desk covers the repair and the residents who will notice it.

  1. Keep people clear of the elevator.
  2. Open a high-priority work order and page the elevator company.
  3. Tell residents, in their languages, what is out and when a technician is expected.
  4. Give every resident who calls about it the same update.

These steps come from this one recorded call. Your building’s own policy decides.

About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.

Hear the AI concierge take a call like this for your building.

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