Building operations · recorded call

A contractor arrives early: where to park and who meets them

A plumber calls from his van, early for a job. The AI concierge tells him to park at the P1 loading dock for up to thirty minutes, checks his company and work order number, arranges for the maintenance lead to meet him at the front desk and confirms that his company’s insurance certificate is already on file.

Recording · 1:07Harbor Point

The plumber arrives early

Caller
Mike Dolan, Coastal Plumbing
Who
Vendor
When
9:40 AM · Main entrance
Language
English
Play it in the 3D building sim
Harbor Point is our example building. Everyone on the call except the AI concierge is simulated.

Transcript of the vendor arrival call

Word for word, with the time each line starts. Harbor Point’s AI concierge answers as Quinn.

  1. AI concierge0:00

    Thanks for calling Harbor Point. I'm Quinn, the building's AI concierge, and this call is recorded. If you have a fire or medical emergency, please hang up and call 911. May I have your name, please?

  2. Mike0:10

    Yeah, it's Mike Dolan. I'm outside in the van right now.

  3. AI concierge0:15

    Thank you, Mike. How can I help you today?

  4. Mike0:17

    Hi, I'm here a bit early for a work order. Where should I park?

  5. AI concierge0:22

    Please park at the P1 loading dock for up to thirty minutes unless the service elevator is reserved. What company are you with, and what is the work order number?

  6. Mike0:31

    I'm with Coastal Plumbing, and it's work order 2320.

  7. AI concierge0:35

    Thanks, Coastal Plumbing. I have work order 2-3-2-0; Carlos will meet you at the front desk. Please check in there when you arrive.

  8. Mike0:44

    Great, I'll head to the front desk and look for Carlos. Do you need my insurance certificate?

  9. AI concierge0:51

    Coastal Plumbing's certificate of insurance is already on file through 2027. Please check in at the front desk so Carlos can meet you there.

  10. Mike0:58

    Alright, got it. Thanks for your help. I'll head in now. Goodbye.

  11. AI concierge1:04

    Thanks for calling Harbor Point. Have a good evening.

What should a building do when a contractor arrives?

The AI concierge handles the arrival from the curb to the front desk in about a minute.

  1. Tell the vendor where to park and for how long.
  2. Match the company to an open work order.
  3. Say who will meet them and where to check in.
  4. Check that the certificate of insurance is on file.

These steps come from this one recorded call. Your building’s own policy decides.

About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.

Hear the AI concierge take a call like this for your building.

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