Other languages · recorded call

Home health aide guest pass: a resident calls the AI concierge in Spanish

A resident calls to set up a pass for her home health aide and switches to Spanish when the AI concierge offers. It verifies her PIN, registers a standing pass for weekdays 9 AM to 1 PM, tells the front desk to check photo ID on the first visit and confirms her AC repair appointment for the next day.

Recording · 2:52Harbor Point

A caregiver’s pass, in Spanish

Caller: Carmen Ruiz, unit 0904
Who: Resident
When: In Spanish · Unit 0904
Language: Spanish and English

Play it in the 3D building sim

Harbor Point is our example building. Everyone on the call except the AI concierge is simulated.

Transcript of the caregiver pass call

Word for word, with the time each line starts. Lines in Spanish come with an English translation. Harbor Point’s AI concierge answers as Quinn.

AI concierge0:00

Thanks for calling Harbor Point. I'm Quinn, the building's AI concierge, and this call is recorded. If you have a fire or medical emergency, please hang up and call 911. May I have your name, please?
Carmen0:12

Hola, soy Carmen Ruiz.
EnglishHi, this is Carmen Ruiz.
AI concierge0:15

Thank you, Carmen. Would you like to continue in Spanish?
Carmen0:19

Sí, por favor.
EnglishYes, please.
AI concierge0:23

Gracias por llamar a Harbor Point. Soy Quinn, la asistente de inteligencia artificial del edificio, y esta llamada se graba. Si tiene una emergencia de incendio o médica, cuelgue y llame al 911. ¿En qué le puedo ayudar?
EnglishThanks for calling Harbor Point. I'm Quinn, the building's AI assistant, and this call is recorded. For a fire or medical emergency, hang up and call 911. How can I help?
Carmen0:38

Quiero pedir un pase para una persona que va a venir a mi departamento.
EnglishI want to request a pass for someone who will be coming to my apartment.
AI concierge0:43

Para tramitar el pase, necesito verificarla primero. ¿Me indica su unidad?
EnglishTo set up the pass, I need to verify you first. What is your unit?
Carmen0:50

Sí, es el departamento 0904.
EnglishYes, it's apartment 0904.
AI concierge0:55

Gracias. ¿Cuál es su PIN de cuatro dígitos?
EnglishThank you. What is your four-digit PIN?
Carmen1:00

0904.
English0904.
AI concierge1:04

Gracias, Carmen. Está verificada. ¿Cuál es el nombre completo de la persona que recibirá el pase?
EnglishThank you, Carmen. You're verified. What is the full name of the person getting the pass?
Carmen1:11

Se llama Lucía Ortega.
EnglishHer name is Lucía Ortega.
AI concierge1:15

Gracias. ¿Lucía Ortega viene como asistente de salud a domicilio o por otro motivo?
EnglishThank you. Is Lucía Ortega coming as a home health aide or for another reason?
Carmen1:22

Es asistente de salud a domicilio. Trabaja con Sunrise Home Care.
EnglishShe's a home health aide. She works with Sunrise Home Care.
AI concierge1:27

Gracias. ¿Desde qué fecha necesita el pase y en qué horario vendrá Lucía?
EnglishThank you. From what date do you need the pass, and what hours will Lucía come?
Carmen1:34

Ella empieza este miércoles. El horario es de lunes a viernes, de 9 a 1.
EnglishShe starts this Wednesday. Monday to Friday, 9 to 1.
AI concierge1:40

Perfecto: comenzará este miércoles, de lunes a viernes, de nueve de la mañana a una de la tarde. ¿Por cuántos días necesita el pase permanente?
EnglishPerfect: starting this Wednesday, Monday to Friday, 9 AM to 1 PM. For how many days do you need the standing pass?
Carmen1:51

Por ahora lo necesito indefinido, mientras ella siga trabajando con nosotros. Si hay cambios, yo aviso.
EnglishIndefinitely for now, as long as she keeps working with us. If anything changes, I'll let you know.
AI concierge2:00

Entendido. He registrado un pase permanente para Lucía Ortega, de Sunrise Home Care, desde este miércoles, de lunes a viernes de nueve de la mañana a una de la tarde; la recepción verificará su identificación con foto en la primera visita y ya fue notificada. ¿Desea agregar otra persona autorizada?
EnglishUnderstood. I've registered a standing pass for Lucía Ortega of Sunrise Home Care, from this Wednesday, weekdays 9 AM to 1 PM. The front desk will check her photo ID on the first visit and has been notified. Add anyone else?
Carmen2:21

No, solo ella por ahora. ¿Sabes si el técnico del aire acondicionado todavía va a venir?
EnglishNo, just her for now. Do you know if the AC technician is still coming?
AI concierge2:28

Sí, la solicitud 2309 para el aire acondicionado sigue programada para mañana, martes, de nueve a once de la mañana con Carlos. ¿Quiere que le envíe estos detalles por mensaje de texto?
EnglishYes, AC request 2309 is still scheduled for tomorrow, Tuesday, 9 to 11 AM with Carlos. Want those details by text?
Carmen2:41

No hace falta, gracias. Que tenga buen día. Hasta luego.
EnglishNo need, thank you. Have a good day. Bye.
AI concierge2:47

Gracias por llamar a Harbor Point, Carmen. Que tenga un buen día.
EnglishThanks for calling Harbor Point, Carmen. Have a good day.

How should a building set up a standing pass for a caregiver?

The AI concierge offers Spanish after the caller’s first words and stays in Spanish for the rest of the call.

Offer the caller’s language.
Verify the resident before setting up the pass.
Get the visitor’s full name, company, reason for visiting, start date, days and hours, and how long the pass should last.
Tell the front desk, and check the visitor’s photo ID on the first visit.
Ask whether anyone else should be added.

These steps come from this one recorded call. Your building’s own policy decides.

About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.

Hear the AI concierge take a call like this for your building.

Book a demo