This policy covers the towerlineai.com website only. Customer agreements govern the TowerLine AI platform, including how resident and property data is handled for the communities that use it.
At a glance
- We never sell your dataNot to advertisers, not to data brokers, not to anyone.
- No cookies, ad trackers or third-party analyticsOnly what the site needs to work and to stop spam. The product tour’s optional satellite view loads outside map services.
- Demo requests go to two providersA database provider and an email delivery provider. Your IP address stays out of the email.
- Demo calls may be recorded, when the line is openThe public demo line is not open yet. When it is, ask us and we will delete your recordings.
01Who we are
TowerLine AI is operated by The AI Agency USA, Inc., a Nevada corporation with its office at 7848 W Sahara Ave #504, Las Vegas, NV 89117 (about the company). In this policy, "we", "us" and "our" refer to that company, and "the website" means towerlineai.com with its pages, forms, calculator and product tour, and the public AI concierge demo line when it is open.
This policy explains what personal information the website collects, why, who helps us process it, how long we keep it and what you can ask us to do with it. The rules for using the website itself, including the ROI calculator and the demo line, are in our website terms of use. If something is unclear, write to us.
02What we collect and why
The website collects personal information in the situations below. We do not buy personal information from data brokers, and each feature collects only what it needs to work.
| Situation | What we collect | Why |
|---|---|---|
| You request a demo | Full name, work email, company, property type and number of communities or buildings; optionally your phone, primary market and what you want us to focus on. We also record the topic you came from (for example, security documentation), the address of the page you sent it from, your IP address and the time. | To reply, schedule and prepare your walkthrough, and to stop spam submissions |
| You visit any page | IP address, browser type, pages requested and timestamps in our hosting provider's request logs | To deliver and secure the website |
| You use the ROI calculator | Nothing. The calculator runs in your browser and the numbers you enter are not sent to us. | — |
| You use the product tour | Nothing is sent to us. The tour runs in your browser on sample data for an example property and holds no real resident information. It remembers your light or dark display choice in your browser. If you open its satellite map view, the map services described under Cookies and tracking see your IP address. | To show the tour and remember your display choice |
| You verify for the AI concierge demo line | Only when the public demo line is open: your mobile number, a one-time code, and a short-lived session stored in your browser | To send and check the code, and to limit abuse of the demo line |
| You use the AI concierge demo line | Only when the public demo line is open: call audio, transcripts and call logs; for phone calls, your caller ID; for browser calls, your IP address as seen by the network that serves the calling code | To run the call, review quality and prevent abuse |
03Demo requests
When you submit the form on our demo page, the details you enter go to our server. Depending on how our systems are set up at the time, they are stored in a database run by our database provider, sent to our team's inbox as an email notification through our email delivery provider, or both. If neither is available, the form tells you the request was not sent, and your details are not kept.
Your IP address and the submission time are stored with the request so we can spot and block automated spam. They are not included in the email notification. The form also has a hidden field that people do not see; submissions that fill it in are treated as automated and discarded. When a request arrives, our server writes the company name, the number of communities and the topic (not your name or contact details) to our hosting provider's function logs so we can confirm delivery.
We use these details to reply to you, to schedule and prepare the walkthrough, and to keep a record of our conversation with your company. The website does not add you to an automated email sequence.
04Demo line verification (when open)
Status: the public demo line is not open yet. None of the steps in this section take place today, and no verification or call data is collected through the website. We describe them here so you know what will happen once the line opens.
When the public demo line is open, we ask you to verify a US or Canadian mobile number before a call with the AI concierge can start. Here is what happens:
- Bot check. A human-verification check from our bot-protection service runs briefly in your browser to tell people from automated traffic.
- Code sent. Your number goes to our server and to our telephony and SMS provider, which texts you a one-time code. That provider processes your number to deliver and check the code. By default, codes expire after 10 minutes. The provider keeps its own records of the messages it sends, under its own privacy terms. Message and data rates may apply.
- Session opened. When the code checks out, we give your browser a signed session that expires after 30 minutes. The session contains a shortened, keyed one-way hash of your number, not the number itself. It is kept in your browser's session storage for that tab, together with the demo line's phone number.
We do not save your verification number to our database, and we do not use it for marketing. Our server logs record the last four digits of the number and the time of a successful verification so we can investigate abuse. To enforce rate limits, our servers keep short-lived counters keyed to your number, its hashed reference and your IP address. The counters live only in the memory of the server instance, are never written to a database, reset after 30 to 60 minutes and disappear when that instance shuts down.
05Calls with the AI concierge (when open)
The concierge is an AI, and it says so at the start of every call. Calls use an example property, so what you tell it never reaches a real building or its staff. The line is not an emergency service: in an emergency, call 911. Our website terms set out the other rules for using the line.
When the public demo line is open, browser calls run through our voice AI provider, which hosts the demo agent and processes the call audio, using your microphone after you grant permission. The calling code is served from this website; your browser then connects to that provider's real-time audio servers, which see your IP address. The voice AI provider records and transcribes demo calls, and we use those recordings and transcripts to review and improve the demo. Do not share real personal, payment or health information on a demo call. If a phone number for the demo line is shown, calls to it are carried by our telephony and SMS provider; as with any phone call, your caller ID is visible to the providers that carry it.
Demo calls may be recorded and transcribed. Depending on our account settings, our voice AI provider can store call recordings, transcripts, call logs and caller ID. We use them to review quality, fix problems and prevent abuse. By starting a call, you agree to it being recorded and transcribed. Please do not share payment card numbers, account numbers, government ID numbers or health information on the demo line.
06Cookies and tracking
The website does not set cookies, does not use advertising cookies and does not run third-party analytics or advertising trackers. We do not let third parties collect information about your activity on this website over time and across other websites. Fonts and page scripts are served from our own domain, except the map code and imagery the product tour loads when you open its satellite view.
What the website can use:
- A human-verification check from our bot-protection service, on the demo form and the demo line when we switch it on. It runs a challenge in your browser and processes browser and device signals to detect bots. The service describes its handling in its own privacy terms. When it is off, its code is not loaded.
- Browser session storage, only when the public demo line is open, to remember a verified demo session for up to 30 minutes in the same tab.
- Browser local storage, on the product tour only, to remember whether you chose the light or dark display. It holds that one setting and is never sent to us.
- Map services, on the product tour only, when you open its satellite view: your browser loads open-source map code from a public content delivery network and satellite imagery from a map imagery provider. If that code cannot load, the tour shows an embedded view from a third-party map provider instead, and that provider's own privacy terms and cookies apply to that view. Each of these services sees your IP address, like any website you load files from. The map shows the example property's made-up address.
Because we do not track visitors across websites, the site behaves the same way whether or not your browser sends a Do Not Track signal.
07How we use information
- To answer demo requests, schedule calls and prepare a walkthrough that fits your properties.
- When it is open, to run the public demo line and keep it available.
- To detect and prevent spam, fraud and abuse, including rate limits and bot checks.
- To operate, secure, debug and improve the website.
- To comply with law and respond to lawful requests.
We do not use demo-line verification numbers or call recordings to market to you.
08Who we share it with
We do not sell personal information. We do not share it for targeted advertising. We share it only with the kinds of service providers below.
| Provider | What they do for us | When |
|---|---|---|
| Hosting provider | Hosts the website and the server functions that handle the demo form, verification and calls; keeps request and function logs | Always |
| Database provider | Stores demo requests in a database | When you request a demo |
| Email delivery provider | Delivers email notifications of demo requests to our team | When you request a demo |
| Bot-protection service | Runs the human-verification check in your browser | When bot checks are switched on |
| Telephony and SMS provider | Sends and checks SMS verification codes; carries phone calls to the demo line | Only when the public demo line is open |
| Voice AI provider | Hosts the demo agent: processes the audio of browser calls on the demo line to run the AI concierge's voice AI, and records and transcribes those calls | Only when the public demo line is open |
| Public content delivery network | Can serve the open-source calling code your browser loads when you start a browser call | Only when the public demo line is open |
| Public content delivery network | Serves the open-source map code the product tour loads for its satellite view | Only when you open the tour's satellite view |
| Map imagery provider | Serves the satellite imagery shown in the product tour's map view | Only when you open the tour's satellite view |
| Map provider | Shows an embedded map view if the tour's map code cannot load; its own privacy terms and cookies apply to that view | Only as a fallback in the tour's satellite view |
These providers process information on our behalf to deliver their service. We may also disclose information if the law requires it, to protect the rights, safety or property of our users or the public, or as part of a merger, acquisition or sale of assets, in which case this policy continues to apply to the information transferred.
09How long we keep it
- Demo requests: for as long as we have, or may have, a business relationship with your company. You can ask us to delete yours at any time.
- Function and request logs, including the limited demo-request details described above: kept for the period our hosting provider retains them under our plan.
- Verification codes (when the demo line is open): expire after 10 minutes by default. Verified sessions: expire after 30 minutes.
- Rate-limit counters: held only in server memory; they reset within an hour and are discarded when the server instance shuts down.
- Call recordings and transcripts (when the demo line is open): kept according to our voice AI provider settings for quality review and abuse prevention. You can ask us to delete recordings of your calls.
We may keep information longer where the law requires it or to resolve a dispute.
10How we protect it
The website is served only over HTTPS, so information is encrypted in transit. The database provider that stores demo requests states that it encrypts customer data at rest. Our server functions check that form, verification and call requests come from our own website's pages, and they apply rate limits; bot checks are added when they are switched on.
No system is perfectly secure. If we learn of a breach that affects your personal information, we will notify you as the law requires.
11Your choices and rights
You can ask us to:
- tell you what personal information we hold about you;
- correct information that is wrong;
- delete your information, including a demo request or recordings of your calls; or
- stop contacting you.
Nevada residents. Nevada law lets you direct a website operator not to sell covered information it has collected about you. We do not sell personal information, but you can still submit that request and we will record it. Our designated request address is the form on our demo page. Contact us explains how to use it for a privacy request, and where to write if the form says it cannot send. For a mailed request, the response period below runs from the day we receive your letter. We respond to verified requests within 60 days, as NRS 603A.345 requires. If we need more time, we may extend that once by up to 30 days and will tell you. You can also ask to review and change the information we hold.
Residents of other states may have additional rights under their state's privacy laws. We honor them where they apply to us.
To make a request, contact us using the details below. We may ask you to confirm information you gave us, such as the email address on a demo request, so we know the request is yours. We will not treat you differently for making a request.
12If your property uses TowerLine AI
This policy does not cover information processed inside the TowerLine AI platform, such as a resident's work orders, packages, guest lists, payments or calls with a property's own AI concierge line. That information is handled on behalf of the property, association or management company that uses TowerLine AI, under its customer agreement with us. If you are a resident, owner or staff member, contact your property or management company first; we will help them respond.
13Children
The website is meant for property professionals and is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
14Changes to this policy
If we change this policy we will post the new version on this page and update the effective date at the top. If a change is material and we have your email address from a demo request, we will also tell you by email before the change applies to information we already hold.
15Contact us
Send privacy questions and requests through the form on our demo page: choose "Other" as the property type and "1" for communities, enter "Individual" as the company if you have none, and open "Add details" to start your message with "Privacy request".
If the form shows that online requests are not being accepted, it cannot deliver your request. Write to us by mail instead:
The AI Agency USA, Inc.
Attn: Privacy
7848 W Sahara Ave #504
Las Vegas, NV 89117
This policy is effective October 21, 2026.