Website terms of use

01Agreeing to these terms

These terms govern your use of towerlineai.com, including its pages, articles, forms, calculator and product tour, and the public AI concierge demo line when it is open (together, "the website"). The website is operated by The AI Agency USA, Inc., a Nevada corporation ("we", "us") that builds TowerLine AI; our About page has the company details. By using the website you agree to these terms. If you do not agree, please do not use it.

If you use the website on behalf of a company, you confirm you are authorized to accept these terms for it.

02The website is not the platform

These terms cover the website only. Use of the TowerLine AI platform, including the Command Center, Resident Portal, Board Portal and a property's own AI concierge line, is governed by a separate written customer agreement. If you are a customer and these terms conflict with your customer agreement, the customer agreement controls.

Nothing on the website is an offer to sell or license the platform. Pricing, service levels and commitments exist only in a signed agreement.

03What the website shows

The website describes TowerLine AI and how it is designed to work. Product screens, call transcripts, unit numbers, names, counts, times and dashboards shown on the website use sample data for Harbor Point, a fictional example property, or are illustrative examples. They are not records of real residents, properties or customer results. We mark them with labels such as "Sample data", "Example call · sample data", "Example property", "Illustrative product view" and "Example scenario". An unlabeled example is still an example. Recorded calls on the website are calls the AI concierge answered for Harbor Point; the residents, units and details in them are fictional.

The product tour is a working copy of the TowerLine AI product loaded with that sample data. Nothing you do in it places a call or moves money, and the property, people and numbers in it are invented.

Features and descriptions may change as the product develops. TowerLine AI is not sold as a ready-made package: each deployment is configured for the customer, including its call flows and scripts, escalation rules, documents, and any connections to the systems it already uses. What a particular deployment includes is set in its customer agreement.

04Not legal or professional advice

Articles, guides and the Florida Hub cover topics such as Florida condominium and homeowners' association law (Chapters 718 and 720, Florida Statutes), structural integrity reserve studies and milestone inspections, and the rights of tenants in privatized military housing (10 U.S.C. 2890 and the sections that follow). That material is general information. It is not legal, financial, tax, engineering or other professional advice, and it may not reflect the latest change to a statute, rule or local requirement. Talk to a qualified professional about your community before acting on it.

Where we write about the law, we try to keep three things apart: what the law says, what an association or operator has to do to meet it, and where TowerLine AI can support that work. A "Last reviewed" date on a page means we re-read the linked official sources on that date. It does not mean an attorney reviewed the page.

TowerLine AI is designed to help organize the records, notices, deadlines and workflows these laws address. Using it does not by itself make any community or operator compliant, and responsibility for compliance stays with the association, owner or operator.

05The ROI calculator

The ROI calculator produces an estimate of staff time from the inputs you choose and the assumptions stated on that page. It is not a quote, a promise of savings or a forecast of results, and TowerLine AI fees are not subtracted from it. Actual results depend on your call mix, staffing and how each property is set up.

06The AI concierge demo line (when open)

Status: the public demo line is not open yet. Until it opens, you can see the AI concierge in a walkthrough booked through our demo page. These rules will apply once the line is open.

When the public demo line is open, you can reach the AI concierge after verifying a mobile number. When you use it:

• It is not an emergency service. On the demo line the AI concierge answers for an example property, and nothing you ask for is carried out: no staff member or technician will come. If there is a fire, gas smell, medical emergency or crime in progress, call 911.
• You are talking to AI. The AI concierge says so at the start of the call. It can misunderstand or be wrong. Do not rely on anything said on the demo line as advice or as a commitment from us.
• Calls may be recorded and transcribed by us and our providers. By starting a call you consent to that. Keep sensitive personal, payment and health information off the call.
• Use a number you are allowed to use. Verify only a mobile number that belongs to you or that you are authorized to use. Message and data rates may apply.
• Limits apply. Sessions, call length and the number of calls are limited, and we may suspend or end access at any time to protect the service.

Our privacy policy explains what the demo line collects.

07Acceptable use

You agree not to:

• use bots, scripts or automated dialers with the website or the demo line, or try to get around bot checks, verification or rate limits;
• scrape, harvest or publish the demo line's phone number or other gated content;
• probe, scan or load-test the website or its API endpoints, or interfere with their operation;
• try to extract the AI concierge's instructions or configuration, or use the demo to build or train a competing product;
• harass, threaten or impersonate anyone, or submit false information in a form; or
• upload malware or use the website for anything unlawful.

08What you send us

Information you send through a form should be accurate and yours to share. Our privacy policy explains how we handle it. If you send us ideas or feedback about TowerLine AI, we may use them without any obligation to you.

09Our content and marks

The website, its text, design, graphics, screens and code, and the names TowerLine AI and Quinn and the TowerLine AI logo and symbol, belong to The AI Agency USA, Inc. or its licensors. You may view and print pages for your own evaluation of TowerLine AI. You may not copy, modify, republish or use our marks without written permission. Other names mentioned on the website, such as accounting or property management systems and the providers we build on, belong to their owners. Mentioning them does not mean a partnership, certification or endorsement.

10Third-party services and links

The website relies on third-party services, including hosting, email delivery, a database and bot checks, and, for the demo line, SMS verification and voice AI. It also links to outside sites such as government sources. We are not responsible for outside sites or for services we do not control, and their own terms apply to them.

11Disclaimers

The website and the demo line are provided "as is" and "as available". To the fullest extent the law allows, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We do not promise that the website or the demo line will be uninterrupted, error-free or available at any particular time.

12Limitation of liability

To the fullest extent the law allows, The AI Agency USA, Inc. will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of the website or the demo line. Our total liability for any claim arising from the website is limited to one hundred US dollars (US $100). Some jurisdictions do not allow these limits, so they may not all apply to you.

13Indemnity

If your misuse of the website or breach of these terms leads to a claim against us, you agree to cover the reasonable losses and costs, including attorneys' fees, that result.

14Governing law and disputes

These terms are governed by the laws of the State of Nevada, without regard to its conflict-of-law rules. Any dispute arising from these terms or the website will be brought in the state or federal courts located in Clark County, Nevada, and you and we consent to their jurisdiction.

15Changes and access

We may update these terms by posting a new version on this page with a new effective date. Continuing to use the website after that means you accept the updated terms. We may change, suspend or stop any part of the website, including the demo line, at any time.

If any part of these terms is found unenforceable, the rest stays in effect. Our not enforcing a term is not a waiver of it. These terms, together with the privacy policy, are the whole agreement between you and us about the website.

16Contact us

Questions about these terms can be sent to:

The AI Agency USA, Inc.
Attn: Legal
7848 W Sahara Ave #504
Las Vegas, NV 89117

These terms are effective October 21, 2026.