Board and owners · recorded call

An out-of-state owner checks a tenant move-in: an AI concierge call

An owner in Atlanta calls to check her tenant’s Saturday move-in. After a texted verification code, the AI concierge confirms the time and moving company, flags the missing mover insurance certificate and the elevator-hold deadline, texts the movers an upload link, confirms the lease approval and texts a payment link for the next maintenance fee.

Recording · 1:56Harbor Point

A tenant move-in, handled from out of state

Caller
Sofia Marino, owner of unit 1510
Who
Owner
When
Owner in Atlanta · Unit 1510
Language
English
Play it in the 3D building sim
Harbor Point is our example building. Everyone on the call except the AI concierge is simulated.

Transcript of the move-in call

Word for word, with the time each line starts. Harbor Point’s AI concierge answers as Quinn.

  1. AI concierge0:00

    Thanks for calling Harbor Point. I'm Quinn, the building's AI concierge, and this call is recorded. If you have a fire or medical emergency, please hang up and call 911. May I have your name, please?

  2. Sofia0:11

    Sure, it's Sofia Marino. Um, is everything set for my tenant's move-in this Saturday?

  3. AI concierge0:18

    Thank you, Sofia. To review your tenant's move-in details, I'll need to verify you by sending a code to the number on file; would you like me to send it now?

  4. Sofia0:28

    Yeah, let me get that. It's 4, 8, 2, 6.

  5. AI concierge0:34

    Thanks, Sofia. You're verified. Daniel Kim's move-in is confirmed for Saturday, November 15, from 9 AM to noon, with Coastal Movers; their insurance certificate is still needed, or the elevator hold releases Thursday at 5 PM. Would you like me to text Coastal Movers a secure upload link?

  6. Sofia0:53

    Yes, please send them the link. That'd be really helpful.

  7. AI concierge0:57

    I've sent Coastal Movers a secure upload link. Would you like a text summary of the move-in details as well?

  8. Sofia1:04

    I'm okay, no summary needed. Did the lease paperwork go through on your end?

  9. AI concierge1:10

    Yes. The lease was received November 3 and approved by management November 6, and Daniel's registration is complete except for his vehicle. Would you like to add vehicle information now?

  10. Sofia1:22

    Not right now. I'll have Daniel send that once he gets settled. Is there anything I owe for this move-in?

  11. AI concierge1:29

    There is no move-in charge noted. Your unit has a $612.40 December maintenance fee due December 1, with nothing past due. Would you like a secure payment link sent by text?

  12. Sofia1:42

    Yes, please text me the payment link. Thank you so much for your help. Have a great day!

  13. AI concierge1:49

    I've sent a secure payment link to the number on file. Thanks for calling Harbor Point. Have a good morning.

What should a building check before a tenant moves in?

The owner is in another state. The AI concierge finds the one thing that could stop the move and fixes it during the call.

  1. Verify the owner before sharing tenant details. Here, with a code texted to the number on file.
  2. Confirm the date, the time window and the moving company.
  3. Check the mover’s insurance certificate. Here the elevator hold releases Thursday at 5 PM without it.
  4. Confirm the lease approval and the tenant’s registration. Here the vehicle details were still missing.
  5. Tell the owner what is owed, and send payment by a secure link.

These steps come from this one recorded call. Your building’s own policy decides.

About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.

Hear the AI concierge take a call like this for your building.

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