Water coming through a condo ceiling after hours: the AI concierge call
At 9:47 PM a resident reports water running down her bathroom light fixture. The AI concierge tells her to stay out of the bathroom and away from switches, opens an urgent request and calls the on-duty technician. When he and the backup do not answer, it leaves a message, alerts the manager, tries again and connects the technician.
Water through the ceiling, after hours
Play it in the 3D building simTranscript of the ceiling leak call
Word for word, with the time each line starts. Harbor Point’s AI concierge answers as Quinn.
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AI concierge0:07
Thanks for calling Harbor Point. I'm Quinn, the building's AI concierge, and this call is recorded. If you have a fire or medical emergency, please hang up and call 911. How can I help you tonight?
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Maria0:20
Hi, this is Maria Delgado in fourteen-oh-seven. There's water coming through my bathroom ceiling. It's dripping everywhere, I don't know what to do.
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AI concierge0:29
Okay, Maria. I'm on it. Is the water coming in right now?
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Maria0:33
Yes! It's still coming. It's running down the light fixture.
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AI concierge0:38
Please stay out of the bathroom, and don't touch that light switch or anything electrical near the water. I've opened an urgent request, and I'm calling the maintenance tech on duty right now. If it's safe, put a bucket or towels down from the doorway.
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Maria0:53
Okay. Okay. I've got a bucket.
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AI concierge0:57
Good. Stay on the line with me. I'll tell you the moment someone has this.
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AI concierge1:11
Maria, Javier didn't pick up, so I'm calling the backup technician now. I'll keep you posted.
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Voicemail · backup tech1:23
Hey, you've reached Mike. Leave a message.
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AI concierge1:27
Mike, this is Quinn at Harbor Point. Urgent: active water through the ceiling in fourteen-oh-seven. Please call the building line right away.
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AI concierge1:36
Maria, I've left the backup an urgent message and alerted Diane, the building manager. No one has confirmed yet, so I'm trying Javier again.
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Javier · maintenance1:50
Yeah, this is Javier. Sorry, I was down in the garage. No signal down there.
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AI concierge1:56
Javier, it's Quinn. Urgent request twenty-three eighteen. Active water through the bathroom ceiling in fourteen-oh-seven. Maria Delgado is on the line. It's probably coming from fifteen-oh-seven, right above her. Can you take it?
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Javier · maintenance2:11
Yeah, I got it. Put her through.
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AI concierge2:14
Connecting you now.
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AI concierge2:17
Maria, I have Javier from maintenance on the line.
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Javier · maintenance2:20
Hi Maria, it's Javier. I'm coming up now, about four minutes. Keep everybody out of the bathroom, okay? I'm going to check fifteen-oh-seven first and shut off the water from up there.
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Maria2:31
Thank you. Thank you so much.
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Javier · maintenance2:34
No problem. See you in a few.
What should a building do when water comes through a ceiling?
In this call the AI concierge deals with safety first, then keeps working the phones until a person owns the leak.
- Tell the resident to stay out of the room and not touch the light switch or anything electrical near the water.
- If it is safe, put a bucket or towels down from the doorway.
- Open an urgent request and call the technician on duty.
- If nobody answers, call the backup, leave an urgent message, alert the building manager and try the first technician again.
- Check the unit above. Here the technician goes to 1507 first to shut off the water from there.
These steps come from this one recorded call. Your building’s own policy decides.
About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.
Hear the AI concierge take a call like this for your building.