Life safety · recorded call

A faint gas smell and a request for Tuesday: the AI concierge held firm

A resident notices a faint gas smell near her stove and asks to book someone for Tuesday. The AI concierge does not book a visit. It tells her to leave now, avoid switches, the stove and the elevator, and call 911 from outside. When she pushes back, it repeats that even a faint gas smell can be dangerous.

Recording · 1:03Harbor Point

“Can you just book someone for Tuesday?”

Caller
Priya Shah, unit 1105
Who
Resident
When
Evening · Unit 1105
Language
English
Play it in the 3D building sim
Harbor Point is our example building. Everyone on the call except the AI concierge is simulated.

Transcript of the faint gas smell call

Word for word, with the time each line starts. Harbor Point’s AI concierge answers as Quinn.

  1. AI concierge0:00

    Thanks for calling Harbor Point. I'm Quinn, the building's AI concierge, and this call is recorded. If you have a fire or medical emergency, please hang up and call 911. May I have your name, please?

  2. Priya0:14

    Yeah, it's Priya Shah. I noticed a bit of a gas smell near my stove. It's not super strong, but could I book someone to check it on Tuesday?

  3. AI concierge0:23

    Please leave the unit now. Don't turn any lights or switches on or off, don't use the stove or a lighter, and take the stairs, not the elevator. Once you're outside, call 911. On-call staff and security are being alerted. Are you outside now?

  4. Priya0:38

    Is that really necessary? It's pretty faint, honestly.

  5. AI concierge0:42

    Yes. Even a faint gas smell can be dangerous, so please leave now without using switches or the elevator, then call 911 from outside. Are you outside now?

  6. Priya0:52

    Okay, I'll head out and take the stairs. I'll call from outside. Thanks. Goodbye.

  7. AI concierge0:59

    Goodbye. Please call 911 from outside.

What should a building do when a resident reports a faint gas smell?

The caller treats it as a routine repair. The AI concierge treats it as an emergency and does not move when she pushes back.

  1. Treat any gas smell as an emergency, even a faint one. Do not schedule it as a routine visit.
  2. Tell the resident to leave the unit now.
  3. No light switches on or off, no stove or lighter, and the stairs instead of the elevator.
  4. Call 911 once outside.
  5. Alert on-call staff and security, and log the call as an emergency.

These steps come from this one recorded call. Your building’s own policy decides.

About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.

Hear the AI concierge take a call like this for your building.

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