Building operations · recorded call

Hurricane watch questions from a condo resident: an AI concierge call

During a hurricane watch, a resident asks about his balcony, his car and the elevators. The AI concierge gives the building’s plan: close the accordion shutters and bring in balcony furniture by Wednesday at 6 PM, park at a nearby garage if a warning closes the building’s garage, and which systems the generator supports during an outage.

Recording · 1:23Harbor Point

Hurricane watch: what do I do?

Caller
Doug Peterson, unit 2203
Who
Resident
When
Monday 7:20 PM · Unit 2203
Language
English
Play it in the 3D building sim
Harbor Point is our example building. Everyone on the call except the AI concierge is simulated.

Transcript of the hurricane watch call

Word for word, with the time each line starts. Harbor Point’s AI concierge answers as Quinn.

  1. AI concierge0:00

    Thanks for calling Harbor Point. I'm Quinn, the building's AI concierge, and this call is recorded. If you have a fire or medical emergency, please hang up and call 911. May I have your name, please?

  2. Doug0:10

    Hi, it's Doug Peterson, unit 2203. Um, do I need to do anything with my balcony for the hurricane watch?

  3. AI concierge0:18

    Thank you, Doug. For the hurricane watch, please close your balcony accordion shutters and bring in all balcony furniture by Wednesday at 6 PM. Would you like the hurricane checklist texted to the number on file?

  4. Doug0:29

    Yes, that would be good, thank you. Um, what happens with my car in the garage? Is it safe to leave it there during the storm?

  5. AI concierge0:38

    I've sent the hurricane checklist to the number on file. If a hurricane warning is issued, P1 and P2 close to cars Wednesday at 8 PM, and you may park free at Bayfront Garage across the street with your decal. Would you like me to text that parking information too?

  6. Doug0:52

    Yes, please, that would help. Um, do you know if the elevators will work if the power goes out?

  7. AI concierge0:59

    I've sent the parking information to the number on file. During an outage, the generator supports hallway lights, fire systems, and Elevator A, but not power inside residences. Would you like a text summary of the hurricane information?

  8. Doug1:11

    No, that's alright. I've got the checklist and parking info. Thanks for your help. Have a good night.

  9. AI concierge1:20

    Thanks for calling Harbor Point. Have a good night.

What should condo residents be told during a hurricane watch?

Every answer in this call is the building’s own storm plan, read back on demand and sent by text.

  1. Give the deadline for shutters and balcony furniture.
  2. Say what happens to the garage if a warning is issued, and where residents can park instead.
  3. Say what the generator supports and what it does not. Here: hallway lights, fire systems and Elevator A, but not power inside residences.
  4. Text the checklist and the parking details so residents have them in writing.

These steps come from this one recorded call. Your building’s own policy decides.

About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.

Hear the AI concierge take a call like this for your building.

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