Resident requests · recorded call

A noise complaint at 11:30 PM: how the AI concierge handled it

A resident calls at 11:30 PM about loud music and thumping from the unit above. The AI concierge verifies her, logs a noise report, notifies the night desk to do a walk-by on that floor and arranges a call from management the next morning after 9 AM, at the time she picked.

Recording · 1:38Harbor Point

Loud music from upstairs

Caller
Janet Okafor, unit 2209
Who
Resident
When
11:30 PM · Unit 2209
Language
English
Play it in the 3D building sim
Harbor Point is our example building. Everyone on the call except the AI concierge is simulated.

Transcript of the noise complaint call

Word for word, with the time each line starts. Harbor Point’s AI concierge answers as Quinn.

  1. AI concierge0:00

    Thanks for calling Harbor Point. I'm Quinn, the building's AI concierge, and this call is recorded. If you have a fire or medical emergency, please hang up and call 911. May I have your name, please?

  2. Janet0:10

    Hi, my name is Janet Okafor. Can someone check on the unit above me tonight?

  3. AI concierge0:16

    Thank you, Janet. Could you tell me your unit number and four-digit PIN?

  4. Janet0:21

    Yeah, I'm in unit 2209. My PIN is 2209.

  5. AI concierge0:27

    Thanks, Janet. You're verified. What are you hearing or noticing from the unit above?

  6. Janet0:32

    It's really loud music and a lot of thumping, like a party up there. It's been going on for about an hour and I can't sleep.

  7. AI concierge0:41

    I've logged a noise report for loud music and thumping from above unit 2-2-0-9, ongoing for about an hour. I've notified Ray at the front desk, and he will do a walk-by on that floor; do you know which unit it may be coming from?

  8. Janet0:56

    Sorry, I don't know the exact unit number above me. It's definitely still going right now.

  9. AI concierge1:03

    That's okay, Janet. Ray has been notified for a walk-by; has the noise changed at all since you called?

  10. Janet1:09

    No, it's still just as loud as before. Is there any way management can follow up with me tomorrow?

  11. AI concierge1:16

    I've arranged for management to follow up with you tomorrow at the number on file. Would you prefer a morning or afternoon call?

  12. Janet1:23

    Morning is fine, anytime after 9 AM. Thank you for your help. Good night.

  13. AI concierge1:31

    I've noted your preference for a management call tomorrow morning after 9 AM. Thanks for calling Harbor Point. Have a good evening.

What should a building do with a late-night noise complaint?

The AI concierge does not contact the neighbor itself. It logs the report and gets a person to the floor.

  1. Verify the caller.
  2. Log the report: what she hears and how long it has been going on.
  3. Send someone from the desk to walk by the floor.
  4. Arrange a follow-up call from management at a time the resident picks.

These steps come from this one recorded call. Your building’s own policy decides.

About these recordings. Harbor Point is our example building. Everyone on these calls except the AI concierge is simulated. Names, units, dates and amounts are sample data. TowerLine AI is a product of The AI Agency USA, Inc.

Hear the AI concierge take a call like this for your building.

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