An AI concierge for portfolios that run Yardi.
For teams on Yardi, including Yardi Breeze, the AI concierge in TowerLine AI answers resident calls around the clock in the caller’s language. It sorts emergencies from routine requests, opens the work order and pages the on-call person your policy names. Yardi stays the system of record, and how data moves is scoped per account.
Scoped during implementationAs of October 25, 2026No packaged Yardi integrationNot affiliated with Yardi
Software and services for portfolios of any size
“Do more with innovative property management software and services for any size business, in every real estate market.”
Smaller teams often run Yardi Breeze, which Yardi calls “refreshingly simple software that puts you in charge of managing your portfolio” (yardi.com). Yardi also offers its own AI platform. If your team uses Yardi’s AI tools, we map which layer answers which call, so no call is handled twice.
How does the AI concierge handle calls across a Yardi portfolio?
A large portfolio hears the same calls at every property, at different hours. What changes is each property’s rules.
“The garage gate won’t open and I’m stuck outside.”
Gives the property’s instructions for a gate failure, alerts the person your policy names for access problems and tells the resident what happens next.
An urgent work order for the gate, with who was alerted and when
“There’s been loud music above me for an hour.”
Logs the noise report with the floor and time, then routes it to the desk or the manager under the property’s rules. It does not contact the neighbor.
A noise report on the caller’s record, routed per your rules
“I smell gas in my kitchen.”
Tells the caller to leave, not to touch switches and to call 911 from outside, then alerts on-call staff and security.
An emergency log with the transcript and each alert sent
- Example scenarios
- In the caller’s language
- AI and recording disclosure
- 911 first for fire, gas or medical
The next morning
Regional and property managers read the night back in one place: the gate ticket, the noise report and the emergency log, each with its transcript and the people alerted. If your Yardi account accepts work orders by API, completed work can be written back to it. That path, like every Yardi path, is confirmed during implementation.
How data can move between Yardi and TowerLine AI
Yardi stays your system of record. Whether a path runs by API, a scheduled report or a CSV depends on your Yardi product and plan, so each one is Scoped during implementation.
| Data | Direction | Typical method | Status |
|---|---|---|---|
| Units, owners and residents | From Yardi into TowerLine AI | API where your plan allows, scheduled report export or CSV | Scoped during implementation |
| Contact changes | Both ways, where the API allows it | API | Scoped during implementation |
| Balances and assessment status | From Yardi into TowerLine AI | Scheduled report export | Scoped during implementation |
| Work order history | Back to Yardi, where your account accepts it | API or export | Scoped during implementation |
| Calls, transcripts and the audit trail | Stay in TowerLine AI | Export format agreed during implementation | Scoped during implementation |
- Bank account numbers
- Social Security numbers
- Full card numbers
- Passwords and login codes
What we scope for your Yardi account
For a portfolio we answer these property by property, then test the result on one pilot property.
- Which Yardi product each property runs, and whether your plan includes API access
- Which reports export residents, units and balances, and how often they can run
- Where work orders live for each property, and whether they go back to Yardi
- Which properties share an on-call rotation and which have their own
- If you use Yardi’s own AI tools, which calls each layer should answer
Frequently asked questions
Does TowerLine AI integrate with Yardi?
Not as a packaged integration. Yardi is labeled Scoped during implementation. For each account we confirm the path your Yardi product and plan support, such as an API connection, a scheduled report or a CSV, and test it on one property before anything rolls out. TowerLine AI is not a Yardi partner and is not endorsed by Yardi.
Does it work for Yardi Breeze teams?
The phone side is the same for any team: the AI concierge answers, triages and opens the work order in TowerLine AI. What differs is how residents, units and balances get in, which we check against what your Breeze account can export.
Can each property keep its own on-call rules?
Yes. Each community is set up with its own rules, contacts and escalation path, so a gate failure at one property and a leak at another reach different people. Who gets paged, and in what order, comes from the escalation policy we write with you.
We already use Yardi’s AI tools. Do we need this?
Maybe not. If your current tools already answer after-hours calls the way you want, keep them. TowerLine AI fits teams that want the call, the work order, the page and the board’s view on one record. We look for overlap in discovery and tell you where it is.
How is TowerLine AI priced for a Yardi portfolio?
Per building, after scoping. We do not publish prices; you get a firm number after the demo. Our answering service cost guide shows how per-minute, per-call and per-unit services compare.
Yardi is a trademark of its owner. TowerLine AI has no affiliation, endorsement or partnership with Yardi.
Pilot one Yardi property first.
Tell us which Yardi product and plan the property runs. We draft the sync map for that one property and show where each overnight call would land.