An AI concierge for property teams that run Entrata.
For teams that run Entrata, the AI concierge in TowerLine AI answers the resident calls that still come in by phone, around the clock and in the caller’s language. It opens maintenance work orders, books amenities under your rules and pages the on-call person for urgent issues. Entrata stays the system of record; how data moves is scoped per account.
Scoped during implementationAs of October 25, 2026No packaged Entrata integrationNot affiliated with Entrata
Marketing, leasing and accounting in one login
“Log in once to access everything you need to manage your portfolio—marketing, leasing, accounting, utilities, and more.”
Entrata covers leasing and accounting. The phone is where residents still show up at night and on move-in weekends: the AC that quit, the keys question, the clubroom booking. Those are the calls the AI concierge is designed to take.
What does the AI concierge take off an Entrata team’s phone line?
Some calls finish on the phone. Others become work for your team. These examples show which is which.
“My AC stopped working and it’s 90 degrees in here.”
Opens the work order with permission to enter and pages on-call if your rules treat a dead AC in summer as urgent.
A work order with the priority your rules set
“What time can I pick up my keys on move-in day?”
Answers from the move-in instructions your team approved for that community.
An answered call on the record, with no callback needed
“Can I reserve the clubroom for Saturday night?”
Checks availability and books it under the community’s amenity rules.
An amenity booking on the calendar staff work from
- Example scenarios
- In the caller’s language
- AI and recording disclosure
- 911 first for fire, gas or medical
The next morning
The leasing and maintenance teams see the night in one list: work orders that need a technician, bookings made overnight and the questions the AI concierge answered. Whether finished work orders go back to Entrata depends on what your account accepts and is confirmed during implementation.
How data can move between Entrata and TowerLine AI
Entrata stays your system of record. Which method each path uses depends on your Entrata products and API access, so every row is Scoped during implementation.
| Data | Direction | Typical method | Status |
|---|---|---|---|
| Units, owners and residents | From Entrata into TowerLine AI | API where your plan allows, scheduled report export or CSV | Scoped during implementation |
| Contact changes | Both ways, where the API allows it | API | Scoped during implementation |
| Balances and assessment status | From Entrata into TowerLine AI | Scheduled report export | Scoped during implementation |
| Work order history | Back to Entrata, where your account accepts it | API or export | Scoped during implementation |
| Calls, transcripts and the audit trail | Stay in TowerLine AI | Export format agreed during implementation | Scoped during implementation |
- Bank account numbers
- Social Security numbers
- Full card numbers
- Passwords and login codes
What we scope for your Entrata account
We answer these with your leasing and maintenance leads, then test them on one pilot community.
- Which Entrata products you run, and whether your plan includes API access
- Which reports export residents, units and balances
- Whether work orders go back to Entrata or stay in TowerLine AI
- The move-in instructions and amenity rules the AI concierge may give
- Your after-hours rules for heat, AC, water and lockouts
Frequently asked questions
Does TowerLine AI integrate with Entrata?
There is no packaged Entrata integration. Entrata is labeled Scoped during implementation: we confirm what your account allows, an API connection, a scheduled report or a CSV, write down what moves and how often, and test it on one community first. TowerLine AI is not an Entrata partner and is not endorsed by Entrata.
Does it replace the portal our residents already use?
No. Residents keep the portal you give them today. TowerLine AI adds the phone line and the work order, paging and records behind it. Whether residents also use the TowerLine AI Resident Portal is a decision for implementation.
Can it handle a move-in weekend?
It answers from the move-in instructions you approve: key pickup, parking, elevator or loading rules and who to call. Anything outside them goes to a person or a message. The move-in week playbook covers how to plan the calls.
Do we have to change our phone number?
No. Your carrier forwards the community’s number for the hours you choose, or the community gets a new local number.
How is TowerLine AI priced?
Per building, after scoping. There is no published price; you get a firm number after the demo. Published answering service rates are collected in our answering service cost guide.
Entrata is a trademark of its owner. TowerLine AI has no affiliation, endorsement or partnership with Entrata.
Sort last month’s calls first.
Bring last month’s after-hours calls for one community. We sort them into calls the AI concierge can finish and calls that become work, and draft the sync map behind them.